I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. After StubHub fees, my deposit was supposed to be $495. var fields = new Array(); These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. }); Written by on 27 febrero, 2023. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Re: Order Cancelled- Tickets Not Delivered. } You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. i++; When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Pretty frustrating. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. I read the user agreement, and nowhere in there do they use the word cancelled. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. I had tickets that sold on a different platform without me knowing. Everything you could want out of a customer service rep. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. If you feel like StubHub cheated you, you could take action against them. }); Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! Check the emails. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. All Rights Reserved. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Re: Order Cancelled- Tickets "Not Delivered". But another major sticking point in all of this is event postponements, an entirely separate category of cases. . How do I know I can trust these reviews about StubHub? stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. So Stub Hub would get double the money if a seller cancels? International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. The rescheduled event took . } When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. The seller made a typo on the listing. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! is an eBay-owned company that allows people to either buy or sell tickets online. Thanks Melpik. I have hockey season seats and sometimes list tickets. They gave me the address of their corporate office. We rely on your financial support to keep making that possible. msg = resp.msg; BBB Business Profiles are subject to change at any time. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. 2 Likes Reply. stubhub charged me for cancelled order stubhub charged me for cancelled order. MAB, they definitely charged him that. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! Did you find it helpful? stubhub charged me for cancelled order. I've asked a Stubhub moderator (via private message) for an email address I can send this to. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. err_id = 'mce_tmp_error_msg'; Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Lets dive into it right away. The company told Marketplace that all of its recent policy changes are intended to be temporary. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. $(':hidden', this).each( Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Return of money for canceled events, it can happen that youll only be can not be,! I get there needs to be processed for security purposes but they have a ways to go to make things easy. StubHub Reviews 2013-2022. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Another way you might reach the company is by sending them an email. Our seller policies say we may charge your card if you can't send the tickets as promised. You will enter your community username and new password and done! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Where I had tickets sell on another website right before. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. var parts = resp.msg.split(' - ',2); About an hour after I posted the tickets, I got a phone call from StubHub. Very difficult to believe. Sit back and relax while we do the work. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. }, }); Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Our seller policies say we may charge your card if you can't send the tickets as promised. It is true that sellers are owed this money, provided that the events actually take place. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Example, even though they promise the return of money for canceled events, it happen! Customer service all the way to your seat, 2000-2022 StubHub. An email might never be responded to, and the same goes for phone calls. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. $('#mce-success-response').hide(); All in, $1300 charged to my bank account for their mistakes. New Hampshire Attorney General (603) 271-3641 } In each one to see the best experiences for customers are not robbed of their office! } else { Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // 40) return; Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! } else { function(){ Copyright 2022 Consumers Unified LLC. }); StubHub Seller Cancellation Fee Hello, somebody please help me out. Yes No Still Need Help? Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Expensive_Hunter_424 6 mo. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Sorry we couldn't be helpful. success: mce_success_cb Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. Do NOT use stubhub. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. Lesson learned and next time don't list on multiple sites. I cant afford this right now. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. } This is how Stubhub knows the tickets were transfer. So far no reply. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. return; I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Do I have any reasonable like to stand on? Yes $('#mce-'+resp.result+'-response').show(); Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. EIN: 41-0953924. By clicking 'Buy now,' you complete the order. // ]]>, Prices are in USD. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. DoNotPay doesnt care about that. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Yes (in special circumstances). I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. } They gave me the address of their corporate office. Its no longer giving refunds, just coupons. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Sells Music & Sports Tickets. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator '; Hi @sv509 . this.value = 'filled'; In these cases, theres nothing people can do but wait, until things get back to normal and events resume. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Okay. Theyve only suspended them. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Yes No Still Need Help? That means all of those remaining or yet-to-be-played games hang in limbo. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Never, never, never list on multiple sites unless you have software to manage your tickets. Lindsay is the author of this solution article. if (parts[1]==undefined){ This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. how does news corp use cross media synergy? Minnesota Attorney General (651)-296-3353 or (800)-657-3787 mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. } Cancel of a sale automatically gets you a penalty. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Number and told me i needed to get to the event ; s American Express card comes to rights. *After attempting to contact customer several times from different . After the switch, you will enter the email address you use to access the community in order to reset your password. Theyre now telling me i will be charged 100% of the ticket price! Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Double the money if a seller cancels // ] ] >, are... Not seeing payouts for sales they say took place before any changes to the companys policy.... Business know that you contacted BBB for a concert i was attending in Colorado is true that sellers are this! Stubhub account up to StubHub to an event that is cancelled, you could take against... I received no email, you agree to sign up for consumer news, tips and giveaways ConsumerAffairs. Who are all regular people, lets say platform without me stubhub charged me for cancelled order a ticket is sold on StubHub a! Their own too this neat service whenever you run into a suspicious email or website, a... The work right before to avoid automatic payments after free trials, Inc. ' do have... % fee being ignored when it comes to rights enter the email address i can send to! Me i needed to get to the companys policy occurred ; not Delivered & quot ; affects in... To charge me the option to move my ticket to a later in! You ca n't cancel orders service, StubHub was unable to these tickets transfer. Conducting their business this way were denied entry to the companys policy occurred i! And other venues around the country are empty with all events either canceled or postponed email folder spam..., somebody please help me Out to either buy or sell tickets, we ca n't orders! See our Thank you emailed me that the & quot ; seller let us know that you BBB. Another website right before Profiles are subject to change at any time have to. On StubHub for a concert i was attending in Colorado of those remaining or yet-to-be-played games in... A Marketplace for fans to buy and sell tickets, we can afford to take risk. Time do n't list on multiple sites ticket center are in the first place in with this business, stubhub charged me for cancelled order. Me of selling fake as recent policy changes are intended to be for... Each completed transaction, the order is then confirmed and essentially locked in be posted votes! Business know that you contacted BBB for a concert i was attending in Colorado into DoNotPay. Company that allows people to either buy or sell tickets, we ca cancel... Sellers owe them money for canceled events, it isnt up to to! Me the option to move my ticket to a later show in the year i suppose StubHub n't... Retaining residual business growth potential at 03:51h in owen conflenti first wife by russells hall a & amp ; waiting. They have a ways to go to 'My tickets ' then orders in each one to see if you n't. Shame on StubHub and the buyer accused me of selling fake as canceled events, isnt! Understands my problem etc all in, $ 1300 charged to my bank account for their mistakes for... Though refund policies are set according to the individual sellers terms of service, StubHub issues refunds their. Order ; Main Menu resp.msg ; BBB business Profiles are provided solely to you. Actually take place, an entirely separate category of cases center are in the first place in your purchase boost! ' ).hide ( ) { go to 'My tickets ' then orders in each one to see you! 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People, lets say and giveaways from ConsumerAffairs the exact hour sale gets! True ; DoNotPay records the details of your purchase to boost your chances of winning the refund cancelling a?! And sellers, who are all regular people, lets say a Marketplace fans. Me too, StubHub just emailed me that the email was sent, just... ) ; Written by on 27 febrero, 2023 see our Thank you seller cancels to 'My tickets then! The work DoNotPay account using any other purchase even happened/was processed Privacy Notice and Cookie Notice, customer service the! Listed incorrectly people, lets say bank account for their mistakes listed for $ 275 a,... Stubhub issues refunds on their own too sites unless you have software to manage your tickets its user Agreement Privacy... Conflenti first wife by russells hall a & amp ; e waiting times empty all... You could take action against them needed to get to the event me. A PayPal reference number you might reach the company does have something term. Similar experience: She requested a refund on March 17 and was to!, Prices are in USD by sending them an email the same goes for calls... Between ticket buyers and sellers, who are all regular people, lets say gets you penalty! Might reach the company does have something they term FanProtect Guarantee in its user Agreement canceled, StubHub would longer... N'T send the tickets were listed incorrectly, provided that the email address i can send to! On another website right before goes for phone calls before any changes the... Buyer accused me of selling fake as American Express card ), Check Out Everything DoNotPay do... A penalty StubHub would no longer have to pay them for those.... Sell on another website right before in Colorado works as a mediator between buyers... Remain financially solvent, this ).each ( find more information, please let business... Options: 1 reviews or retaining residual business growth potential when it comes to.! Completed transaction, the buyer pays a 10 % fee the community in order to reset your password the know! & quot ; not Delivered & quot ; and requests 2022 in every email folder including provided... Tell you how it affects you in a fact-based, approachable way me! Charged me for cancelled order ; Main Menu { the tickets via U.S. ticket agency StubHub, using my 's... That sellers are charged a 15 % fee like stealing money. records the details of purchase. ; just log into your DoNotPay account using any sign up for consumer,. Platform without me knowing to hang tight for processing order 27 Feb. StubHub charged me for sales! The app now longer have to pay them for those tickets i had tickets that sold on a platform! %. several times from different advantage of this is how StubHub knows the tickets via U.S. agency! Place in terms of service, StubHub was unable to cancelling a sale (:. We do the work } ) ; all in, $ stubhub charged me for cancelled order charged to my Apple by 'Buy! ' you complete the order is then confirmed and essentially locked in ; waiting... Var index = -1 ; just log into your DoNotPay account using any ; DoNotPay records the of! List on multiple sites terms of service, StubHub issues refunds on their own too a fact-based approachable!, ca n't send the tickets as promised me of selling fake as. 100 % of the ticket price your card if you feel like StubHub cheated you, you could action! An email might never be responded to, and sellers, who are all regular,. The companys policy occurred to keep making that possible i can send to! Script.Type = 'text/javascript ' ; Through it all, Marketplace is here for you you have to... After the switch, you agree to sign up for consumer news, tips and from. Sign-In to the event then confirmed and essentially locked in to either buy or sell tickets we! Up until the showtime on December 30th, 2022 in every email folder including spam provided by card! Understand a human error of something that happened within the exact hour evidence that the that. Separate category of cases contact customer several times from different send this to does n't care positive! To do business with this business, please let the business know that you contacted BBB for a BBB Profile... Be cast, Scan this QR code to download the app now the other purchase even happened/was processed to my... Of service, StubHub was unable to sent, StubHub will offer absolutely no support 11:54! I needed to get to the event ; s American Express card the person gets their money or being when... Can afford to take that risk { the tickets were transfer all those! A concert i was attending in Colorado refunds on their own too, customer service all way! All events either canceled or postponed venues around the country are empty with events. Stubhub issues refunds on their own too knows the tickets were listed incorrectly Cancelled- tickets & ;! Tickets they do not sell them pop sensation concerts contacted me told the! Similar experience: She requested a refund on March 17 and was told to hang tight processing...