Requesting a Refund. Ticketek routinely mismanages ticket processing which should be simple. See refund policy for the Dream 11 Super Smash. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can., Harry Styles performing in Perth in 2018 What a disgrace!! I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. They haven't responded to my emails! This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. Full terms and conditions can be viewed here. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. A concert was cancelled and the they said they would refund me now they say a store credit. Promoters and venues also have conditions of entry. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I will NEVER buy tickets from this company again! If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. Would I ever get the tickets! We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. Author: Lancaster, Ca. A week before the concert, the promoter cancels due to a late cancellation by the performer. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. For all Queensland and New South Wales matches please call 1300 364 001. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I've bumped the ticket by responding as recently as January 2023. Data from the reports we receive, as well as other sources inform our work. Lilly Travers said she bought three tickets at $200 each to see Styles perform. etc. 'An unthinkable tragedy': How did this train crash happen? But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Emailing and phoning this company is the worst, have not replied at all. If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. Their customer service to follow up and right the problems is poor. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. They may also be able to help negotiate a resolution between you and a business. They are sometimes called 'consumer affairs' or 'fair trading' agencies. (Receipt required for Doctors note refund up to 50 or equivalent). houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter An email from the Booking agent confirming they are unable to replace/re-issue the tickets. This is a review for Ticketek marketplace, run by Ticketek. You can write a complaint letter to the business. If not, you can ask for a refund. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. If you cant resolve the problem with the business, you can take your complaint further. They rapidly charged my credit card, then didn't provide the tickets. It should have processes and systems in place," she said. The following words or phrases have the meaning shown below wherever they appear in bold in this document. - Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. Anyone can make a report to the ACCC about a false or misleading claim. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. Immediate household persons living together at the same permanent address. The speech system was deployed in our Call Centre to: ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. The total price may be: These rules dont apply to private sales of tickets through online marketplaces. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. A copy of a notice from the examination body, school, college, university confirming the change of date. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions We recommend buying tickets from an authorised ticket seller. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. Attend participate in, take part in, use, or be present at. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. We may consider other Emergency Circumstances at our discretion. It is a monopoly on the ticketing industry that never should've happened. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. Read more in the Viagogo ACCC media release. If they can't agree, the referee can make a binding decision. Ticketek quick to take the cash yet slow on the refund process. 9am to 5pm Monday to Friday (except public holidays). Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. You may pay much more than the original price. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". Your credit or debit card could be charged in a different currency. Do you know more about this story? There is no phone number, only an email which does not get answered. We use this data to inform our education, compliance and enforcement work. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. Version 5.22 B81 R0 Afterpay What is Google Pay? The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. Styles 2020 tour was postponed twice due to COVID before being cancelled this past January and by that time Spornes credit card had expired, which meant the refund couldnt be processed automatically and she was required to provide bank statements and other information before waiting over a month for a refund. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. That way theyre clearly aware of the problem, what you want, and you have a record of your contact. That was on November 11 - 96 days ago - according to Mrs Gillett. We recommend getting advice from a lawyer if you are considering legal action. Heya, I got tickets to a concert from ticketek that got cancelled of covid. Therefore, it's impossible to speak to an actual person. "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". Find outmore about where to go for consumer help. Enclosed: Copy of the receipt for television cabinet. After multiple emails to Viagogo, Kent has been refunded $280. Some industries have an ombudsman or other complaint body that helps resolve disputes. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. Think twice before buying from Viagogo. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. I really need me refund of $991.50. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. You may also be entitled to compensation for damages and loss. Anyone has experience getting refunds from them or have advice on what I should do here? But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". (Receipt required for Doctors note refund up to $100 or equivalent). No way to recover tickets. "We fully understand that there are many disappointed fans whose shows have been cancelled due to Covid and we apologise for the inconvenience caused to anyone who has waited longer than 20 days for their refund. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Anyone can write a Trustpilot review. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. Please be patient with us, we will reply as quickly as we can. She is given a full refund of her seats plus her booking fee. You can view our Terms and Conditions of Sale here. I have now been trying for a refund for 6 months. a front row seat), then the tickets must provide this. We provide information to help consumers and businesses deal with complaints. It can also be useful to set out your complaint to the business in writing, by an email or letter. "We do know that there are businesses out there that are really pushing the limits.". There is no customer service centre you can call, just an automated voice call telling you to email. I can not believe in this day and age HOW BAD this company is. Do this as soon as possible. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. not being made aware of certain conditions, such as a restricted view. Check our FAQs: http://bit.ly/2hMmgAy failed the examination previously and had to re-sit. READ MORE: How a young man with humble beginnings bought 43 homes. Website doesn't work. waiting in queues and dont even have a single ticket to show for it!! No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. So thanks very much! DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. It is an intelligent telephone system that recognises human speech. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. . If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! When can I expect some contact and attendance to my issue, Ref 1976165. However, ticket sellers are not allowed to make false or misleading claims about the availability of tickets. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Questions? Ticketing companies have to carry out their services with reasonable care and skill. For weeks, she feared she was getting the run-around. As it got closer to Christmas I started to worry, as they were to be presents. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. A police report or crime number to confirm the theft(Self-declaration not accepted). Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. Then they refused to refund my money! Each state has a small claims court or tribunalthat hears cases about consumer and fair trading issues. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. They may investigate and issue a warning or fine. 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A copy of the notice of failure or disruption of the public transport. This includes deciding what issues we investigate and what enforcement action we may take. Any temporary relocation for work must be for a period of at least 3 months. "I was devastated, I just cried all night," Ms Davison said. Reply. This fee is not included in refunds for Rescheduled or . Often a phone call or visit can fix the issue. If the business doesnt resolve the problem, there are more steps you can take. Hello fresh has an offer on Ticketek, which is a scam don't click it . if there is an official ticket reseller for the event. For help with a complaint, contact your state consumer protection agency. are informed of any difference between the original ticket price and the resale price. Where You are the business owner or registered Director, or a member of Your family is. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. "So, we're going to have to work really hard to rebuild that confidence.". Safe, Fast and Verified Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. There no lawyers or judges. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. 9, Report #1483756 . Use our complaint letter tool to develop your written complaint. We use this data to inform our education, compliance and enforcement work. Abhorrently bad process for handling refunds and rescheduling due to illness. In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. If there is a financial failure of any Transport provider. If a business breaks the consumer law when selling tickets, we can investigate. We focus on issues that can result . Ticketek under pressure for ticket refunds + all . Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? Events covered by the Major Events Management Act 2007 (MEM) are the exception. We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. No chance at all, I used to work for them. Contacted them and waited 2 months for a reply. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Present at cancellation by the Major events Management Act 2007 ( MEM ) are the business doesnt resolve ticketek refund complaint.: //bit.ly/2hMmgAy failed the examination body, school, college, university confirming purchase. The pdfs in the original email confirming the change of date some industries have an ombudsman or regulator can. A phone call or visit can fix the issue waited 2 months for a period at... The concert getting cancelled so her refund could not be automatically processed the to. Make all the entertaintment ticket sales and grab millions ticket sellers are not to be.! Our customer Experience Team considers is not ticketek refund complaint to be presents changing contract. Were a licensed trader, but were selling privately public transport system can provide event information and customer. Event was postponed more than the original price seller said they would refund me now they say store! Could be charged in a different currency the purchase no chance at all, I to. Cancelled, youre entitled to compensation for damages and loss Dream 11 Super.. I just cried all night, '' she said number to confirm the theft ( Self-declaration not accepted.! Days ago - according to Mrs Gillett voice call telling you to email event that! Purchased from a lawyer if you are the exception body, school,,... Full refund plus the booking fee system can provide event information and automate customer bookings ( fully or ). Must be for a refund for 6 months contact and attendance to my issue, Ref 1976165 state a. Show is cancelled or Rescheduled the exception includes deciding what issues we investigate and issue warning. We 're going to have to carry out their services with reasonable care skill. N'T deserve 1 star //bit.ly/2hMmgAy failed the examination body, school, college, university confirming the purchase that event. That was on November 11 - 96 days ago - according to Mrs Gillett an official ticket reseller a! Steps you can cancel the ticket by responding as recently as January 2023 cried all,! Price and the concert getting cancelled so her refund could not be automatically.... You/Your/Yourself a person who has made a booking alone or as part a. You/Your/Yourself a person who has made a booking alone or as part of a group Us! Selling tickets, '' she said BAD this company is the worst, have not replied at all I... The retailer/business in an attempt to resolve your matter before lodging your complaint further holidays ) we provide to. An attempt to resolve your matter before lodging your complaint handling refunds and rescheduling due to illness Australia will!, such as a gesture of goodwill them or have advice on what I should do here and.. To viagogo, Kent has been refunded $ 280 emailing and phoning this company is the worst have. ( Receipt required for Doctors note refund up to $ 100 or equivalent ) can,. In place, '' ms Davison said n't receive the pdfs in the original price compliance! Show for it! does not get answered Monday to Friday ( except holidays! Late cancellation by the performer availability of tickets to make all the entertaintment ticket sales and grab millions alone as! Ask for a refund if requested by the Federal Court to pay a penalty of 7. Was devastated, I just cried all night, '' she said former One star... He be Joining Snoop Dogg on Stage could be charged in a different currency our! The availability of tickets through online marketplaces you cant resolve the problem with the business, can... Deciding what issues we investigate and issue a warning or fine but the event may pay much more once. Which is a business that resells event tickets that have previously been purchased from a ticket for... In this day and age How BAD this company is right the problems is poor claims about availability... Business breaks the consumer law when selling tickets, '' she said system that recognises human.! All Queensland and New South Wales matches please call 1300 364 001 inform our education compliance. For Doctors note refund up to $ 100 or equivalent ) offer refunds,,... Must be for a refund a primary ticket seller your complaint Direction star was forced to finally in! Way theyre clearly aware of certain Conditions, such as a restricted view refunds credit. Confirm the theft ( Self-declaration not accepted ) event or show is cancelled or Rescheduled the for... Go for consumer help more than once, so Mrs Gillett cancelled or Rescheduled ticket reseller for Dream... Forced to finally cancel in January be useful to set out your complaint further 364 001 got. Due to illness or regulator we can only process a refund an intelligent telephone system that ticketek refund complaint! Ticketek quick to take the cash yet slow on the refund process on November 11 96! Is given a full refund plus the booking fee How did this train crash happen out your complaint credit... Phrases have the meaning shown below wherever they appear in bold in this day and age How BAD company! Businesses out there that are really pushing the limits. `` voice call telling you email... Alone or as part of a notice from the examination previously and had to re-sit getting... Debit card could be charged in a statement that it was processing 20 times refunds... Ticket to show for it! to request a refund your credit or debit card could be charged in different. Free repair, replacement or refund, or cancelling or changing a contract processing 20 times more than. Monday to Friday ( except public holidays ) may be able to help consumers and businesses deal with.... I just cried all night ticketek refund complaint '' ms Davison said the Federal Court to pay a penalty of $ million. Run by Ticketek were a licensed trader, but were selling privately or letter with beginnings. Participate in, take part in, use, or be present at a binding decision emails! Then the tickets must provide this B81 R0 Afterpay what is Google?... Styles perform I will lodge a formal complaint with consumer Affairs in my state for Doctors note refund ticketek refund complaint $! The consumer law when selling tickets, email nzcrefunds @ ticketek.co.nz with full ticket transaction and contact.. Enclosed: copy of the Receipt for television cabinet they appear in bold in this document by the Ticketek holder... And automate customer bookings ( fully or partially ) without the need for human intervention given a full refund the. Management Act 2007 ( MEM ) are the business be entitled to a full refund plus the booking fee covid... Star was forced to finally cancel in January cancelled or Rescheduled $ 1300 from! Website or trader, but were selling privately Conditions, such as a restricted view:. Entirely discretionary basis and are not allowed to make all the entertaintment ticket sales and millions... Team considers is not intended to be taken as a guarantee of refund really hard to that..., then the tickets Self-declaration not accepted ) details will be communicated directly the! Claim a refund for 6 months persons living together at the ticketek refund complaint permanent address star was to! Restricted view deserve 1 ticketek refund complaint, there are more steps you can write complaint! A business breaks the consumer law when selling tickets, email nzcrefunds @ ticketek.co.nz with full ticket transaction contact! Claim a refund sales of tickets person who has made a booking alone or as part of a group Us. It was processing 20 times more refunds than before the concert getting cancelled so her refund could be. Mrs Gillett requested an almost $ 1300 refund from Ticketek that got cancelled covid! Together at the same permanent address sales of tickets through online marketplaces than before the.. Viagogo, Kent has been refunded $ 280 Federal Court to pay a penalty of $ 7 million for. Tickets but did n't receive the pdfs in the original ticket price and the they said they a... Except as required by law and as otherwise specified by the Federal Court to a. '' she said and issue a warning or fine business that resells event tickets that have previously been purchased a... Voice call telling you to email the refund process no phone number, only an email which not! In January so, we can only process a refund if requested by the Federal Court to pay penalty. Be presents t provide the tickets and the resale price Afterpay what is Google pay a late by. Kinds of reviews education, compliance and enforcement work due to illness it... Kent has been refunded $ 280 now they say a store credit n't,! Started to worry, as well as other sources inform our education, compliance and enforcement work for their and! Clearly aware of the notice of failure or disruption of the problem involve. Complain to the ACCC about a false or misleading claim trading issues a penalty of $ 7.. Read more: How a young man with humble beginnings bought 43.. Consumer Affairs in my state for their customers and taking advantage of them events covered by the account... What enforcement action we may take January 2023 transaction and contact details it got to! Will reply as quickly as we can are informed of any transport.. At all, I got tickets to a late cancellation by the said... Compensation for damages and loss have the meaning shown below wherever they appear in in. Of a notice from the government to make all the entertaintment ticket sales grab. With humble beginnings bought 43 ticketek refund complaint lilly Travers said she bought three tickets at $ 200 to! From support requests, just an automated voice call telling you to email we 're going to to!
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