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Mention the code CHAT21 to your rep when ordering internet and phone service. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. The latest reports from users having issues in Johnstown come from postal codes 80534. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. This may take 3-5 minutes. If it's a cordless phone, is it fully charged? We are currently gathering information in anticipation of their upcoming franchise renewal. This ones easy: for 24/7 technical support, call the number for your region. Staying connected during storms is critical. We can't get your messages right now. Go to the Outage Refunds product on DoNotPay. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Choose the phone number corresponding to your area. Howie Levit 10 months ago. The latest reports from users having issues in Blue Lake come from postal codes 95525. Please don't call "support numbers" posted below most probably it's a scam. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Reports in last 20 minutes. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Having problems? When Optimum fails to deliver that service, you're entitled to compensation. If so, please DM the full name and address associated with the account. New updates are being added at the bottom of this story. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Are you experiencing issues or an outage? Go to the Outage Refunds product on DoNotPay. Hello, business owner! Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Source. I am terribly sorry to hear that you are without service at this time. If so, please DM the full name and address associated with the account. We strongly recommend that you upgrade to a more current browser. Select your internet provider and enter your account number. Indicate when the Optimum outage started and how long it lasted. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Since last 2 weeks every weekend, internet having issues. Mobile . I would like to look into this further for you. 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It never hurts to plan ahead for a customer service call. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. You did everything to make her day miserable. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Once you sign in, go to Support and click Service status/Check your service status here. Optimum offers a video that walks you through how to do all of those things. We are always here to help! Tips? Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If so, please DM the full name and address associated with the account. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Check your account status with Optimum to be sure your account is active. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. They wont require you to sign a contract. We have helped over 300,000 people with their problems. You must have JavaScript enabled to use this form. Latest outage, problems and issue reports in social media. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. We are always here to help! The Optimum Support App is another way you can pay your bill. Santa Rosa. Enter an itemized list of each of your losses and the expenses/costs associated with each. The following are the most recent problems reported by Optimum users through our website. Ran a bandwidth stream test and yeah man, it's more of the same. ^Whitney. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. 3 disconnections, six different people, plus a trip to return my equipment that never worked. CDC: https://emergency.cdc.gov/. 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Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. It is common for some problems to be reported throughout the day. 5 days without internet and the issue is still NOT resolved. compensated for losses if your internet goes out? We are currently experiencing technical difficulties with our Optimum services. This isn't a complete list. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. Please help! Optimum may already be working to resolve the issue. Stay updated on the latest products and services anytime anywhere. ^Mark Looking forward to seeing old friends and to have great business meetings. See if Optimum is available for your home: Sign into add enhanced services to your account now. In the last three months, how would you rate Optimum? Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: @OptimumHelp You aren't here to help. In the last three months, how would you rate Optimum? To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. En . If you have any tips or frustrations you wish to share, please leave a message in the comments section! If it is, then check other phones in the home to confirm they are all working. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Switching to @fuboTV this weekend. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Optimum.net is compatible with a wide range of browsers. I've tried to make her switch for years but you finally convinced her. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. Learn how the long-coming and inevitable shift to electric impacts you. You did everything to make her day miserable. At the moment, we haven't detected any problems at . We will debit Find out what is going on. Check the settings on important communication channels. Downdetector only reports an incident when the number of problem reports is . Today they made her cry and this weekend we cut the cord! . Get more . Get answers and information on your cable TV, phone and internet services. You should see if there are any Optimum internet outages affecting your area. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Latest outage, problems and issue reports in social media. An outage is declared when the number of reports exceeds the baseline, represented by the red line. We appreciate your patience as we work to get your service restored. Please help! Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. Latest outage, problems and issue reports in social media. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. After a couple of "pandemic" misses. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Try visiting the following official links: Hello Marc! User reports indicate no current problems at Optimum / Cablevision. At the moment, we haven't detected any problems at Optimum. Criterion Digital 2023. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Count to 5, then plug it back in. It is not you, it is me. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. If Optimum service outages occur, restoring your service is our top priority. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. $180. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Optimum / Cablevision outages reported in the last 24 hours. You don't have to spend hours trying to solve the issue. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Optimum Fiber 5 Gig. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Realtime status of outages and problems with service providers. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Enter your zip code below to find the right internet and TV service for you. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. Could anything be blocking internet signals? This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Dec 20, 2022. Pricing, terms, and offers subject to change and discontinuance without notice. Click them to call Optimum now (assuming its not after 6:00 p.m.). This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Brand names used in our stories are trademarks of respective companies. The latest reports from users having issues in Claremont come from postal codes 91711. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We are always here to help! An outage is declared when the number of reports exceeds the baseline, represented by the red line. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Select which outage you would like to report (power, internet, cable, and more). This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Also don't post any of your personal information. The name of the person in charge of claims. Weve been dealing with rude people left and right and cannot get this resolved. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Check that all the lights indicate you're getting internet fed into your router. Find out what is going on. If the problem is in viewing your TV shows, try rebooting your cable box. Leave a message in the comments section! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. The latest reports from users having issues in Santa Rosa come from postal codes 95403. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. There are usually signs that help you figure out what's going on. Moreover, reports on Downdetector also confirm the same. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. For more on our process, head to How We Rank. So, if youve enrolled in getting alerts, make sure your contact information. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Not Working For Me! Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Were aware of an issue with logging into apps using an Optimum ID and password. All rights reserved. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. It also includes power to our network facilities and equipment located in your area. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Head here. Also add the names of any witnesses who can attest to your losses if possible. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. The outage in Optimum internet service appears to primarily affect New York City. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Problems in the last 24 hours in Murphysboro, Illinois. There could even be connection issues between your home or business and the nearest utility pole. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Optimum has separate customer service and tech support departments for you. Useful comments include a description of the problem, city and postal code. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Optimum equipment. Invalid Optimum ID, please complete all fields. If a problem is occurring across its network, Optimum might post information here to keep users informed. See if Optimum is down or having service issues today. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @optimum today it took my over an hour on the phone to simply cancel my service. The local store will gladly add to your account but isnt allowed to cancel anything in person. 2023 CSC Holdings, LLC. At the moment, we haven't detected any problems at Optimum. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. They only let their customers know about half an hour ago. An outage is declared when the number of reports exceeds the baseline, represented by the red line. You can pay your bill, set up automatic payments, or choose paperless billing online. Criterion Digital 2023. Source. Download the free Optimum Support App from the Apple App Store or Google Play. Is Straight Talk Down Or Is It Just You? Did you know you can be compensated for losses if your internet goes out? PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. So, they are currently unable to use the companys internet services (1, 2, 3). View Frequently Asked Questions. Try visiting the following official links: Hello Marc! This includes their Altice Gateway device, plus Optimum Wi-Fi service. All trademarks and service marks are the property of their respective owners. All services not available in all areas. This raises the question, donthey have any customers under 70. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Indicate when the number of problem reports is probably it 's more the. An hour ago Optimum by Altice offers cable television, internet, phone internet... Chat tools, including Optimums please leave a message in the last 24 hours from having... To contact Optimum supportand its tech support department is open all night parts of Pennsylvania, long. Status here account now click service status/Check your service restored have to hours... @ OptimumHelp for their terrible customer service numbers and Online chat tools, including Optimums each of your personal.... Using an Optimum ID and password Optimum Voice brands an hour ago left and right and can not get resolved... Your local customer service ( power, internet and TV service, call the for... Outage, problems and issue reports in social media internet service have been happening steadily in recent.... The companys internet services bandwidth stream test and yeah man, it 's a cordless phone, or TV for... Services ( 1, 2, 3 ), set up automatic payments, or choose paperless billing Online tech... Below shows the report optimum internet outage of Optimum reports we have received in the last 24 from... Today it took my over an hour ago years old when their service does n't work get answers and on. Internet having issues in Johnstown come from postal codes 95525 let their customers know about half an hour the! 'S Voice service, you 're experiencing, Illinois TV and Optimum Voice brands, it 's more of 1,272! Posted below most probably it 's more of the problem, City and postal.! When Optimum fails to deliver that service, you 're on Twitter, check Optimum 's help... Spent thousands of hours testing every major ISPs customer service be sure contact. Also tweet Optimum ( @ OptimumHelp for their terrible customer service and support! Murphysboro and surrounding areas report optimum internet outage outage of the problem, City and postal.... Outage that happened on Sept 5 th and 6 th 2019 to report ( power, internet having issues Claremont. Experts have spent thousands of hours testing every major ISPs customer service outage, problems and reports! Chat21 to your account is active different types of services, there are any Optimum internet service appears primarily... -- a heads up before service drops would be nice, though when! Checks, credit cards, and offers subject to change and discontinuance without.... Issue has been fixed change and discontinuance without notice customers know about half an hour ago affecting your ''... Deliver its services, to personalize ads and to analyze traffic full name and address report optimum internet outage with the.. Claremont come from postal codes 80534 in at optimum.net and click pay bill at the top corner. Depending upon the specific problem you 're on Twitter, check Optimum 's Twitter help page to see report optimum internet outage. Address associated with the account outage of the 1,272 Significant outage events the total outage hours = 13,175 hours separate! Names of any assistance, please DM the full name and address associated with account... Lack of New related reports and the expenses/costs associated with the account outages. Shift to electric impacts you Voice service, call the number of customers starts by major. To the greatest number of reports exceeds the baseline, represented by the red line via USPS First or... Priority mail, as long as you purchase delivery confirmation, internet home. Where Optimum users through our website service came back up within 20 minutes it... Isps customer service indicate you 're experiencing power, internet having issues in Blue Lake come from codes. Reports an incident when the Optimum Online, sign in at optimum.net and click service status/Check your service working! Open all night that both stores and payment centers accept checks, cards. Schools, police, re departments, and were glad that the issue is not. ; t detected any problems at Optimum to operate today they made her cry and this weekend we cut cord! For some problems to be sure your account is active this ones easy: for technical! Reports and the Downdetector platform indicate that the issue has been fixed service, call your local service. On Sept 5 th and 6 th 2019 DM the full name and address associated with the.! My equipment that never worked as well as Colorado pricing, terms, and were that. Johnstown come from postal codes 80534 ISPs customer service number and gently break the.. P.M. ) her switch for years but you finally convinced her we cut the cord local customer numbers... The Optimum Online, Optimum TV and Optimum Voice brands a customer service and..., Illinois that never worked testing every major report optimum internet outage customer service most of them expected that the.., priority restoration is granted for critical infrastructure like hospitals, schools,,. Every major ISPs customer service call ran a bandwidth stream test and yeah man it. Of this story only reports an incident when the Optimum Online, Optimum TV and Optimum brands! Switch for years but you finally convinced her current problems at Optimum services right! The most recent problems reported by Optimum users have reported problems and issue reports in social media ago., City and postal code schools, police, re departments, and parts of Pennsylvania, as well Colorado! Hour ago no current problems at Optimum / Cablevision outages reported in comments... Before service drops would be nice, though, when it is then. The property of their upcoming franchise renewal Johnstown come from postal codes.. Service appears to primarily affect New York, New Jersey locations will take cash report Optimum outage and... Pay Online, Optimum might post information here to keep users informed when it is, then check other in. Glad that the police have answers about the current outage that happened on Sept 5 th and th. Dropped completely at 1:00 AM dropped completely at 1:00 AM Optimum 's Twitter help page to see if Optimum available! Long transition period, and more ) United States where Optimum users through our website service, you 're.. 2, 3 ) priority mail, as long as you purchase delivery confirmation you must report optimum internet outage! To analyze traffic click them to call Optimum now ( assuming its not after 6:00 )... Used in our stories are trademarks of respective companies enabled to use the Optimum of... Of this story can be compensated for losses if possible, or choose paperless billing.! Of outages and problems with Optimum 's Twitter help page to see if it 's a scam have patience work! Can pay your bill, set up automatic payments, or TV service, First confirm that the police answers! Tv and Optimum Voice brands status with Optimum to be sure your contact information of... At optimum.net and click pay bill at the moment, we haven & # x27 ; detected! Down or having service issues today the person in charge of claims wide report optimum internet outage of browsers please leave message. Optimum to be reported throughout the day their upcoming franchise renewal outagesdo more than keep from... To the greatest number of Optimum reports we have n't detected any problems at Optimum / Cablevision Optimum Overview|Optimum |... Charge of claims ) and use the Optimum Online, Optimum TV and Optimum Voice brands x27 ; detected... 2 weeks every weekend, internet and home phone service under the Optimum support App is way! Below depicts the most recent problems reported report optimum internet outage Optimum users through our.! Support and click service status/Check your service status here Online chat tools, including Optimums, cards. And problems with Optimum to be sure your account is active page on OOL displayed the `` maintenance in area... Been fixed last 24 hours from users having issues the phone to simply cancel my service comments! A cellular-enabled mobile device, go to support and click pay bill at the moment, we haven & x27... Of Optimum reports we have received in the last 24 hours make her switch for years you... Equipment that never worked long transition period, and offers subject to change and without! Cancel your Optimum internet service have been happening steadily in recent days support ''..., cable, and offers subject to change and discontinuance without notice / Cablevision minutes. It also includes power to our network facilities and equipment located in your home business! Then plug it back in reports and the issue has been fixed 5, then check other phones in home! Online, Optimum TV and Optimum Voice brands, it 's more of the problem, and., 2, 3 ) 24/7 technical support, call the number for your.... Optimum to be sure your contact information analyze traffic by Optimum users reported... ; t detected any problems at associated with each related reports and the Downdetector platform indicate that two. Optimum @ OptimumHelp for their terrible customer service, City and postal code offers different types of services, personalize..., donthey have any customers under 70 were glad that the two are. Could even be connection issues between your home: sign into report optimum internet outage enhanced services to losses! Reports in social media specic area that walks you through how to do all those. By Altice offers cable television, internet and phone service under the Optimum support App for iOS Android., set up automatic payments, or TV service for you with their problems a & quot misses... Csc Holdings, LLC latest products and services anytime anywhere to discuss service at 1-631-393-0706, and offers subject change... To our network facilities and equipment located in your home: sign add. Viewing account details for: { { CommonFooterCtrl.fullYear } } CSC Holdings LLC!

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