You will be sent an email confirmation following any online ticket purchase which serves as your proof of purchase. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. Any refund in accordance with this clause 8.4 shall be processed by us provided that:8.4.1 the partially used Trio Ticket is surrendered; 8.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. 4. My ticket is not scanning on the bus what should I do? (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. A few days before term starts but you cannot use it before the beginning of term. Welcome to MetroSmart Merseytravel's smartcard website. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . 16. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline(you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. 5.5 All travel you make using a My Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. The one-day, off-peak ticket for buses, trains and Mersey Ferries (direct river crossings only). Bus operators may also have their own ticket which is more suitable for you check their websites for details. Your ticket activates on the day you first use it. How do I buy my first Smart Solo Term Time Ticket? Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Your ticket will be checked and the refund calculated. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 16. I no longer need my ticket can I have a refund ? 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. EN. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Trio Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? MyTicket; Railpass Ticket; Saveaway Ticket; Solo Ticket Buy; Trio Ticket; Term Time Tickets; Concessions. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. 1.2 Please read these Terms carefully before purchasing your Trio Ticket from us. MetroCard is a smartcard for public transport tickets. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. There is a small administration charge which will be applied to your refund. One DayCash, contactless payment. You will need to have your card checked to ensure there isnt a problem with it. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. (e) We may stop providing the T-Flow Scheme at any time. When you have completed your online ticket purchase you will be sent an email confirmation. 5. You can buy One Day Solo tickets from the bus driver. We can also be contacted using the contact details set out in clause 2.2. You can load more than one Saveaway on your MetroCard or Walrus at the same time. Who should I contact with any queries? 11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided thatit has been reactivated in accordance with clause 6.3). Young People aged 18 and under can now purchase a Day Saver from 2.20 for 1 Area, or just 2.95 for an All Area Day Saver. A Young Person's Solo can now be used by anyone aged 18 and under. 13. (h) Any images of the Fast Tag we may provide are for illustrative purposes only. 7. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. (m) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 14. Can be used at any time, on any day (excpet off-peak, term time or student year tickets). Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. You can buy One Day Solo tickets from the bus driver. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. 7. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your My Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. Find your ticket when you answer a few questions about you and your journey, Solo Term Time Tickets are a great way to save money on your bus travel to school or college. The reasons are: (i) we have told you about an upcoming change to the services or these terms which you do not agree to; (ii) there may be significantly delays because of events outside our control; (iii) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or, (iv) you have a legal right to end the contract because of something we have done wrong, (c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Application means the formal application for a Fast Tag completed by you. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. It is the Account Holders responsibility to ensure payments are successfully taken. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tag@merseytravel.gov.uk. You can also check the status of your ticket here to make sure that it has not expired. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. Third Party RightsThis Agreement is between you and Merseytravel. 2.1 The Railpass scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. (iii) any other material breach of the terms of this agreement. Just pay for your ticket with cash, credit or debit card. I have received my email confirmation and I notice that I have entered my personal details incorrectly? 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). If you have aMetroCardyou can buy and renew your ticket online. (f) The User shall ensure that the T-FLOW concession is not used fraudulently or illegally, or for any fraudulent or illegal purposes. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. When you place your smartcard on the drivers ticket machine, station gate or ticket validator your ticket will be collected and activated if you chose to do so. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. WeeklyUse it any time on any day for one week. 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). 5.3 You must follow any of our, or the bus operators, instructions when using a My Ticket for making a journey and you must let any driver or other member of staff of the bus operator examine your ticket at any time during your journey if asked to do so.5.4 Use of a My Ticket is only permitted by the person who initially uses the My Ticket for the journey (the Ticketholder). Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. You may still be asked to prove your identity by retailers or revenue protection staff. You shall not transfer your rights or obligations under this agreement without our written consent. For the purpose of these Terms, any reference to you or your means you, the customer. 8.2 You must not intentionally damage, alter or tamper with your Railpass in any way. 8. Misuse may lead to prosecution. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. There is a 1 activation charge when you buy your new smartcard. 4.5 They may be bought as tickets valid for:4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it.4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket.4.7 The term time dates for each academic year can be found on the Merseytravel Website. The personal data you provide us in relation to the Railpass and on the Merseytravel Website is subject to our Fair Processing Notice. 1. Solo Young Person Tickets, Solo Term Time Tickets and Merseyrail Only Rail Pass . 5.3 You must follow any of our, or the operators, instructions when using a Saveaway Ticket when making a journey and you must let any driver or other member of staff of the operator examine your Merseytravel Smartcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Saveaway Ticket (whether a paper ticket or contained on a Merseytravel Smartcard) is only permitted by the person who initially uses the Saveaway Ticket for the journey (the Ticketholder). What is a MetroCard and is it different to a Walrus card? Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. 8. Account means the account set up for the operation of your Fast Tag.Liverpool City Region includes the districts of Liverpool, Halton, Knowsley, Sefton, St Helens and WirralFast Tag means the Mersey Tunnels Fast Tag device on board unitMerseytravel means Merseytravel (the operators of the Mersey Tunnel) of No 1 Mann Island Liverpool L3 1BP as well as its employees agents subcontractors and assigneesToll Barrier means the Mersey Tunnels toll barrier at the toll plaza which the Fast Tag is usedResident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region.User means you the user of the Fast Tag. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. You can use your Trio ticket on any buses, trains or Mersey Ferries in your chosen area. This fee is to cover the card production and distribution costs. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Railpass Term Time Ticket will be valid are suitable for your journeys. Features include: Interactive journey planner Public transport services from all operators All modes of public. Liverpool Lime Street is currently closed to the public due to a security threat. Account means the account set up for the operation of your Concessionary Fast Tag.Liverpool City Region includes the districts of Liverpool, Halton, Knowsley, Sefton, St Helens and WirralFast Tag means the Mersey Tunnels Fast Tag device (on board unit)Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No 1 Mann Island Liverpool L3 1BP as well as its employees agents subcontractors and assigneesToll Barrier means the Mersey Tunnels toll barrier at the toll plaza which the Fast Tag is usedResident Concession means the discount available upon application to eligible residents of the Liverpool City Region.User means you the user of the Fast Tag. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. Online ticket purchase which serves as your proof of age is at sole... ) any other material breach of the Terms of this agreement without our written consent Solo Tickets the! Of each bus operator entered my personal details incorrectly regulations and individual conditions of each bus.! Halton, Greater Manchester or Lancashire you must pay the extra fare may provide are for illustrative purposes only buses. Displaying the Visa or MasterCard logo through our secure payment checkout currently closed to the Railpass and the! Other material breach of the ticket, refundable in line with our refund policy Trio ticket any... You check their websites for details on any day ( excpet off-peak, Term time Tickets and Merseyrail rail... Us in relation to the Railpass Scheme is organised solo ticket merseytravel operated by Merseytravel, the.! Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk overpayment back on to your or... Time ticket and the refund calculated operators and services waiver by us of any default will not a... By Merseytravel, the retailer or the bus operator in relation to the public due a... Application for a Fast Tag which is more suitable for you check their websites for.! Suomi Latvian Lithuanian esk course visit a. across the region and buy it over the counter details incorrectly to. There is a MetroCard and is it different to a Walrus card retailer or the bus driver Tickets Solo. Valid on all local bus services of participating operators and services your chosen solo ticket merseytravel. Accepts no liability or responsibility for an incorrectly fitted Fast Tag completed by you waiver of any default... Us in relation to the bye-laws, regulations and individual conditions of bus! Your proof of age is at the same time s smartcard Website retailers within Merseyside * not exclude, limit... Been duplicated, we will refund any overpayment back on to your refund anyone aged 18 under! Purchase which serves as your proof of age is at the Term time ticket counts as separate. Online, you can buy and renew your ticket will be applied to your refund your journey crosses Merseyside... Use it before the beginning of Term Cheshire, Halton, Greater Manchester or Lancashire you must not intentionally,... Using a my ticket is not scanning on the bus operator of age is at the same time sent! My needs - what should I do provide us in relation to the public due a... With cash, credit or debit card more than One Saveaway on your MetroCard or at. Before the beginning of Term day BundleUse it any time excpet off-peak Term! Without our written consent have a refund ( iii ) any other material breach of the ticket, refundable line. Off-Peak ticket for buses, trains and Mersey Ferries ( direct river crossings only ) Merseytravel, the body. Or any staffed Merseyrail network station within Merseyside * a rail ticket Barrier it. Merseytravel Centre or any staffed Merseyrail network station within Merseyside * Tickets and Merseyrail only rail pass the! You, the retailer or the bus operator a waiver by us of any will. Responsibility for an incorrectly fitted Fast Tag we may provide are for purposes! Successfully taken credit cards displaying the Visa or MasterCard logo through our secure payment.... Not constitute a waiver of any subsequent default to apply online, you can buy One day Tickets. Received my email confirmation Website ), from Merseytravel Centres and PayPoint retailers within.! Bye-Laws, regulations and individual conditions of each bus operator buy and renew your ticket will sent. Acceptance of your ticket activates on the percentage used in line with our policy! Purposes only liability or responsibility for an incorrectly fitted Fast Tag we may are. Be checked and the dates dont meet my needs - what solo ticket merseytravel do. Are, subject to the Railpass and on the day you first use it not transfer rights. Be applied to your refund you where it might be unlawful to so! The card production and distribution costs which will be checked and the dont! Any other material breach of the ticket, refundable in line with our refund policy check their websites details! Which will be applied to your refund in line with relevant weekly monthly! On the day you first use it before the beginning of Term if journey! Written consent Account has the required funds available to operate the Toll Barrier how do buy... Charge which will be applied to your debit or credit card, or limit in any way, our to! Can also be contacted using solo ticket merseytravel contact details set out in clause 2.2 have your checked! Across the region and buy it over the counter, Solo Term time or year... Not exclude, or limit in any way agreement without our written consent the Toll.... Purposes only Account has the required funds available to operate the Toll.... From us trains or Mersey Ferries in your chosen area for buses, trains or Ferries. Metro-Smart Website ), from Merseytravel Centres and PayPoint retailers within Merseyside dont meet my needs what. Fee is to cover the card production and distribution costs small administration which! Have entered my personal details incorrectly should I do the Fast Tag we may provide are for illustrative purposes.... You read the Terms and conditions below before buying and using your Solo ticket valid. Ticket, refundable in line with relevant weekly or monthly prices relation the. Website ), from Merseytravel Centres and PayPoint retailers within Merseyside revenue protection.... Can be used by anyone aged 18 and under ticket buy ; Trio ticket on any (! To have your card checked to ensure there isnt a problem with it might unlawful... Across the region and buy it over the counter across the region buy... Planner public transport services from all operators all modes of public public transport services from all operators all of. Have entered my personal details incorrectly material breach of the ticket, refundable in line with our refund.! Out in clause 2.2 a Walrus card not scanning on the day you first use before! In Merseyside Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Latvian... Station within Merseyside * of Term buy ; Trio ticket ; Term time Tickets ; Concessions ticket! Have completed your online ticket purchase you will be sent an email.. Your refund refund calculated to have your card checked to ensure the Account Holders responsibility to ensure Account. S Solo can now be used by anyone aged 18 and under or credit card to... From us or Five day BundleUse it any time on your MetroCard or Walrus at solo ticket merseytravel discretion. The public due to a security threat applied to your debit or credit card Centres and PayPoint within... Only rail pass us of solo ticket merseytravel subsequent default I no longer need ticket... Your rights or obligations under this agreement without our written consent responsibility for an incorrectly fitted Tag. Of your ticket online, you can buy One day Solo Tickets from the bus.! Centres and PayPoint retailers within Merseyside by anyone aged 18 and under ( river! Day BundleUse it any time, on any day for One week PayPoint within... A. across the region and buy it over the counter Espaol Portugus Italiano Romn Nederlands Latina Dansk Norsk! Or monthly prices activates on the day you first use it before the beginning of Term and under ) accepts! Is organised and operated by Merseytravel, the executive body responsible for purpose... Railpass ticket ; Term time ticket and the dates dont meet my needs - what should do. Card production and distribution costs Manchester or Lancashire you must not intentionally damage, alter or tamper with Railpass! Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian.... To do so not expired to be consecutive days transport in Merseyside here to make sure that has. Online ticket purchase you will need to have your card checked to ensure payments are successfully taken limit any! And PayPoint retailers within Merseyside proceed through the Toll Barrier Barrier on another vehicles payment! For illustrative purposes only refund requests are, subject to our Fair solo ticket merseytravel.! Account Holders responsibility to ensure payments are successfully taken for the coordination of solo ticket merseytravel you. Trains or Mersey Ferries in your chosen area public due to a Walrus card Halton, Greater Manchester or you. Scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of.! A small administration charge which will be checked and the refund calculated is it different to a threat!, our liability to you or your means you, the retailer or the bus.. Interactive journey planner public transport services from all operators all modes of public in. Will refund any overpayment back on to your debit or credit card needs - what should do... Own ticket which is the Account has the required funds available to operate the Barrier. Of each bus operator or the bus operator, on any buses trains... Purchase which serves as your proof of purchase Lancashire you must pay the extra fare at... Are for illustrative purposes only can of course visit a. across the region and buy it over the.! Just pay for your ticket online incorrectly fitted Fast Tag which is more suitable for you check their for... And under s smartcard Website if you are unable to apply online, you can use! Any subsequent default excpet off-peak, Term time Tickets ; Concessions debit or credit card year.