For additional information regarding our use of Guest's likeness, including use of facial recognition technology, please refer to the Personal Data and Privacy Section below. We encourage you to review our privacy policy which can be found at www.ncl.com/about/privacy-policy if you want additional information on a particular topic. Contact us immediately if any information appears to be incorrect or incomplete. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. Fares published are guideline prices, may be subject to change at any time and are subject to availability. We strongly recommend you have appropriate travel insurance to protect you against such liabilities. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. You should also consult the information on recommended vaccinations and health precautions which is available in the country where you are resident. (i) the act(s) and/or omission(s) of the Guest(s) affected; or For further information, please refer to the insurance certificate provided for your booking. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above. (2) For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). Disney Cruise Line: Did not respond to a request for information. Refund processing time is about 3 to 4 weeks. Those suppliers provide these services in accordance with their own terms and conditions. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants (6) Pets, birds, livestock and other animals are not allowed on board the ship. Norwegian announced the cancelation in a letter to guests on February. (4) Mandatory Compliance with COVID-19 Policies and Procedures. The commencement date of this limitation period is usually calculated from the passenger's date of disembarkation. (Cruise Only and Flexible Fly Cruise Reservations), 20% of travel fare plus full cost of Restricted Air flight. The Guest's consent extends to minors and other persons in the care and charge of the Guest. Group passenger policies may differ. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 2. Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. Similarly, any liability we are found to have in relation to any shore excursion is limited to the cost of the particular excursion concerned. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). If in our reasonable opinion or in the reasonable opinion of the ship's Master, any Guest behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party (such as other guests) or damage to property, or fails to comply with our COVID-19 Policies and Procedures, or fails to follow the lawful instructions of the ship's officers and crew at all times, we are entitled, without prior notice, to terminate the holiday of the Guest(s) concerned. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger. Additionally we cannot accept liability for any losses or expenses relating to any business. Personal data is information, or a combination of different types of information, that could reasonably allow you to be identified. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. (1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). In certain situations, and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival. Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. (3) COVID-19 Policies and Procedures. For guests who are U.S., Canadian, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary. (4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. Please note, all telephone conversations with our reservations department are recorded. Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. . The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. Accidents under the Regulation and the Athens Convention include both 'shipping' and 'non-shipping' incidents in the course of the carriage. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Terms and Conditions. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. The Regulation and the Athens Convention apply to international carriage as defined by the Athens Convention. She doesn't care who issued the refund. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. Entry requirements for the USA for EU citizens holding an EU passport are shown on our website. (1) EU citizens require a full EU passport in order to take any of the holidays shown in our brochures or on our website. Most British / EU holidaymakers will qualify for the VWP but please see the important note below. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). Cruise News ; NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. For a non-shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018), if he/she proves that the incident was the result of the carrier's fault or neglect.In certain circumstances, we will not be liable for death or personal injury which arises in the course of the carriage. Please also see clause 17 "Shore excursions and brochure information". You must be physically and mentally capable of undertaking the holiday. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. (2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. Transfers will depart from the airport or the port, as applicable, at a notified time from a designated departure point. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage, if he/she proves that the incident was the result of the carrier's fault or neglect. You must ensure payment reaches us by this date. Under no circumstances shall we have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel. b. Posted 46 minutes ago. Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. Requests for refunds please email meareservations@ncl.com. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. Where applicable, you must pursue the airline for the compensation or other payment due to you. *A redress number is a number which passengers who have previously encountered misidentification when flying or attempting to fly in or to the United States can apply for in the US so as to avoid future problems. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). b. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). (6) Guest Testing Positive for COVID-19 During Cruise. No compensation will be payable or other liability accepted (except as set out above) where a change results from unavoidable and extraordinary circumstances (see clause 11). (2) We are also bonded with the Federal Maritime Commission in the USA. (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. (4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions. (3) In order to enter the USA, every person travelling (including children) must have a visa unless they qualify for the Visa Waiver Programme (VWP). NCL says its new temporary, "Peace of Mind " policy allows guests to cancel all 2020 cruises 48 hours before the vacation start date to get a "100% future cruise credit to be used for all sailings . (1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as NCL), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. Occasionally, it may be necessary to cancel confirmed holiday arrangements. a. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. We do not check the extent or adequacy of the cover provided by any insurance policies. (2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. At Norwegian Cruise Line, our mission is to provide superior cruise holidays for our guests. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. After balance due date, cancellation is subject to the same cancellation charges as the cruise. (1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria and Iran. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). The flight timings on your confirmation invoice are for guidance only and are subject to alteration and confirmation. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. . You are strongly recommended to read this before booking as well as close to and in good time prior to departure. Transfers may be cancelled without charge prior to balance due date. Advance payment in the event of a shipping incident. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. In addition to the above policies, all Norwegian Cruise Line voyages departing through March 31, 2021 can be cancelled up to two months in advance in order to receive a full refund under Norwegian . Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian. Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. This right applies, without limitation, to any previously incurred medical or other on-board charge. A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. a. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. See also clause 2(4) - Mandatory Compliance with COVID-19 Policies. The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. c. In the event that we have to significantly alter any of the main characteristics of your confirmed holiday arrangements or accepted special requirements before departure, we will provide you with the following information in writing as soon as possible: d. If you choose to cancel your booking in accordance with clause 10(1) c, we will refund all payments you have made to us within the period prescribed by the legislation applicable at the relevant time from the date the cancellation takes effect and terminates the contract (which will usually be the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. You should notify us as soon as possible in the event of any change in these details. Details should be available from your doctor / travel clinic. Compensation arising from a shipping incident can go up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018) unless the carrier proves that the incident occurred without his fault or neglect. (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. a. Such circumstances will usually include (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including hurricanes), epidemics, fire and closure or restriction of airspace, airports and ports. A cancelation confirmation e-mail and future cruise credit confirmation will be sent once it has been processed. Please contact our Guest Services department with your request. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). You must also check entry requirements at the time of booking and in good time before departure as requirements may change. Our privacy policy describes what data we collect online and offline and how we use, share, and secure that data. Earlier (e.g., February) in this Covid-19 mess, some cruise lines with modified/cancelled cruises in/near Asia we're giving affected passengers cash refunds plus FCCs. Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. The Guest acknowledges, understands and accepts that whilst aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or whilst travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. 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