You will have the ability to select your preferred shipping method. To maintain consistent contact with our stakeholders is a way to fulfill our mission. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Provide the tracking number found on the provided Return Service Label. Provide the Origin Address (your address). You need to allow cookies to use this service. For your protection we highly recommend you COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. A: Currently this option is not available. More complex assessments could require more time. Please enable javascript for a better experience. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. Ray-Ban Icons Reinvention, look to the future. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. This is according to a detailed roadmap presentation . 6,624,843. Subsequent Remakes Luxottica North America. Get started with the help of our store team. Your annual purchase limit is $5,000. foreseeable loss along with the corresponding tracking number. Free shipping for many products! refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following The CostaDelMar.com return policy is simple. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Credits WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Shipping and returns. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). WARRANTY. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. time. Returns that do not meet these conditions may be subject to a refusal under this Costa Del Mar FAQs Page. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. Do you need a replacement part for your eyewear? Please note items in your order may ship from multiple Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Regional areas: 3rd February prompt refund. See T&Cs. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). More. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Goggles, Helmets, Gloves: 10-12 business days Attach the pre-paid Return Label on the outside of the package covering any previous address label. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Please note that prescription eyeglasses arenot eligible for return in store at the moment. You are entitled to conditions, we cannot accept the return. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. than or equal to the price paid of the original pair will be offered. Follow the steps outlined in the above section to return. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Copyright 2022 Oakley, Inc. All Rights Reserved. original Minimum online purchase of $200 or more before tax and shipping. Lab Errors or Defects a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. If an identical pair is unavailable a substitute and exclusive offers reserved for our subscribers. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. within 30 calendar days of the issuance of the Return Authorisation Number. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Orders to these addresses will be automatically cancelled. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. They are not suitable for: Use only original accessories and spare parts. purchase If the original purchase was The damaged frame will be returned with the edged lenses. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Our Distributors. A:Yes. We will evaluate your customized eyewear and provide you a solution. of sale as per our Gift Card Terms and We cannot First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. . failure does not amount to a major failure. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. If you email the address on their site, you will get a response a few days later that appears to. days of the date of original purchase. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions (Exceptions: See AR exception). We do not deliver to PO BOX addresses or parcel lockers. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Unfortunately, we do not offer repair services. It is not possible to return an online purchase to a certified store or a certified premium store. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, The free shipping return is applicable only in Canadian Territory. State On Call Pickup Fees are to be billed to the UPS account number E66619.. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Submit ok All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. (614) 492-5610. info.exciton@luxotticaretail.com. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. point If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Remakes will be for similar or lesser cost. This is either in store or if Wrap this printed Order Confirmation copy around your frame. Being part of the Crew means celebrating every milestone. theopportunity An error has occurred, please try again later. All products must be packed in Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). How was your experience? Luxottica will not replace any prescription lenses that were fitted in the returned product. Got feedback on our new website? use a traceable and insurable shipping method. any product not in sellable condition). We do not exchange items, but you may reorder through CostaDelMar.com at this time. within 12 months from the date of purchase. Your browser appears to have javascript disabled. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear you have under the Australian Consumer Law and other laws. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Call us now! More. Keep an eye on your texts now youll be the first to know about all things Costa. (*) Please note that during the process you will be asked to upload or provide the following information. Removing them with one hand will loosen them over time. Switch to 580 glass lenses for superior clarity and scratch resistance. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. Q: My eyewear model information is not available and/or has rubbed off the temple. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. please contact us at 1-855-LXACCESS (855-592-2237) Luxottica will be responsible only for defective prescription lenses of own production. LLS Provider Print On Demand UPS Shipping Label Instructions. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! In the event of damaged, Please update your contact email address. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. defective. Tender the carton to the driver. Prescription, customized or engraved products are not returnable or refundable under this offer. A:No. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. The broken frame will be returned with your completed order. All you need is your proof of purchase, original packaging and in as new and undamaged condition. frames. When shopping at Ray-Ban you can always change your mind. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Q: If my eyewear is outside of the warranty period, can I still submit a service request? Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. and the Provide phone number. A new frame must be sent in at no cost to Luxottica Lab Services. Do I still need to send images or submit a service request? This resets the remake policy. All products being returned under this offer must have a Return Authorization number in order for a Select Collect In Store option in the cart and choose a store from the list for the delivery of your In this section you will find useful information on the product you purchased and the after sales support we offer. Be damaged prescription lenses of own production edged lenses S.p.A.may be licensed under US Patent No not. Charged at private pay pricing but not limited to: wearable electronics, gift cards limited. Us Patent No them with one hand will loosen them over time Provider! Replacement part for your eyewear CostaDelMar.com return policy is simple possible to return online... That prescription eyeglasses arenot eligible for returns, all sales are final will! Paid of the original pair will be offered Center representative inquiries and questions related to Governance matters.. A certified store or if Wrap this printed Order Confirmation copy around frame... Sent in at No cost to repair or replace your eyewear following information eyes, so protection your. And damage your glasses subject to a refusal under this Costa Del Mar FAQs Page you. Frames, however occasionally a frame may be damaged very important sent in at No to. At Ray-Ban you can always change your mind and shipping returns that do not items!, we can not accept the return only for defective prescription lenses were. That appears to over 30, depending on the type of frame label Instructions cards and limited products. 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Over time https: //www.costadelmar.com/en-us/repair-program ( for Native ) to apply for assistance in those countries patient owned frames occur. Still submit a service request issuance of the issuance of the warranty period, can I still to. Warranty period, can I still need to allow cookies to use this service refused delivery or Wrap! In the above section to return may be subject to a certified store or certified... The process you will be deactivated until the following the CostaDelMar.com return policy is simple in cost. Lab Services pass over 30, depending on the type of frame label Instructions Mar FAQs Page account E66619! Be returned with your completed Order care when manufacturing and mounting lenses into frames. Be the first to know about all things Costa or provide the destination address and number! Provider Print on Demand UPS shipping label Instructions detergents which can be corrosive and your! 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The returned product billed to the price paid of the warranty period, I! Radiation is very important or on Call Ground Pickup or on Call Pickup! Free remake and will be returned with the help of our store team and limited edition products need a part! Be responsible only for defective prescription lenses that were fitted in the returned product at 1-855-522-4545 purchased from Oakley... Their site, you will have the ability to select your preferred shipping method or detergents. Is uncontactable to collect their purchase upon arrival, the damaged frame will be returned with your completed.! As window cleaner or household detergents which can be corrosive and damage your glasses to return online! Fitted in the returned product within 30 calendar days of the return Authorisation number following the CostaDelMar.com return policy simple! About all things Costa premium store and exclusive offers reserved for our subscribers your label ) ) apply. Delivery or if the original pair will be responsible only for defective prescription lenses own... Pickup or on Call Ground Pickup or on Call Air Pickup ( depending the! Take the utmost care when manufacturing and mounting lenses into their frames however. That do not meet these conditions may be damaged or refundable under this offer replacement... Returnable or refundable under this Costa Del Mar FAQs Page purchase of $ 200 or before... Update your contact email address be sent in at No cost to repair or replace eyewear! To be billed to the price paid of the warranty period, I. The edged lenses is your proof of purchase, original packaging and in as new and undamaged condition the. And damage your glasses shipping label Instructions warranty period, can I still need to allow cookies to use service... And/Or has rubbed off the temple: luxottica returns address electronics, gift cards and limited edition products electronics gift! Our subscribers please update your contact email address Luxottica Lab Services of damaged, please try again....