A guarantor will not overcome criminal, civil court or rental judgment. Learn more about the program here. We do not accept guarantors as additional applicants; By acknowledging the terms and conditions outlined in the FirstKey rental criteria, the Applicant confirms all information provided is true and accurate. Do you have homes in Homeowners Associations (HOAs)? Applicant further understands and agrees that any text messages received may be sent by an auto dialer. Please allow 20 to 30 minutes for your Orientation call. Are interest payments required on deposits? FirstKey Homes uses the Identity and Fraud Services of Equifax Information Services, LLC ("Equifax"). You can learn more about home care and resident maintenance responsibilities here. FirstKey is pledged to the letter and spirit of all applicable state and federal fair housing laws, including, without limitation, the Fair Housing Act (Title VIII of the Civil Rights Act of 1968, as amended), for the achievement of equal housing opportunities for all rental applicants and Residents throughout each of the states in which we - For felony offenses involving crimes against children, sex-related offenses, homicide, kidnapping, and drug sale, manufacturing, or distribution, or any felonies within the past 10 years. I understand that the government has paused evictions. Please click here for more information about renewing your lease. Applicant hereby consents to receive SMS text messages from or on behalf of FirstKey Homes at the telephone number provided by Applicant. What do I do if my lease is up for renewal? No pet fee or pet rent is required for fish. Esusus email address is [emailprotected]. All adult applicants must complete the process within 48 hours of receiving that link or your application may be delayed or cancelled. For emergency requests, we will respond to you within 2 hours. Occupancy standards may vary by region based on local city, county, and state laws. Progress Residential carefully and responsibly grows its portfolio of homes by buying homes that meet specific criteria. Clear and complete supporting documents must be submitted within 24 hours of applying or the application will be cancelled. FirstKey also ensures pool safety barriers at the home, please dont remove or destroy the safety barriers. Rental rates take into consideration all aspects of the home, the market, and comparative rates of similar homes within a radius surrounding the home using the most current available data. RentTrack not only provides credit tracking and protection, it can help users increase their credit scores by an average of 29 points in two months and 132 points with two years of reported credit history. Click here for more on Coming Soon Homes. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. After that 6 months has passed, please email [emailprotected]. Renters choose FirstKey Homes because they want overall better value - including more living . What are my maintenance responsibilities? Hi *******, We have received your complaint and appreciate the opportunity to work on this with you. Progress Residential must be listed as an additional interest on the policy. HOAs typically provide residents with benefits and amenities in exchange for residents following rules and restrictions that help maintain quality standards throughout the community. These homes are currently occupied or being prepared for rent, and will typically be available to move into within 30 days. Simply leave the keys in the lockbox that is located on the side of your home. Progress Residential has served tens of thousands of individuals and families, providing high-quality homes for rent. At Progress Residential, were pet people. Tenants Rights and Landlords Responsibilities for Rental Property Repairs in New York, The Repair and Deduct Remedy in New York. If you are current on your rent payments, but now find yourself unable to make your full rent payment,contact us at[emailprotected]. Ive set up a partial payment plan and I have auto payment set up; do I need to cancel my auto payment? From the 9thto the 21stof each month, we do not accept rent payments to allow our accounting team time to process payments, credit accounts, and calculate fees for the next month. Yes. Unless FirstKey provides written approval, no more than three (3) pets are allowed in the home. Yes. Occasionally, we will need to check and maintain certain systems, like the HVAC, to make sure they're fully functional and working at their maximum efficiency. Fish tanks are limited to 20 gallons. Do I have to participate in rent reporting? What if my roommate wants to take over the lease? My Progress Residential home uses a septic system, is there a fee? landlord, building manager, etc.) Restricted breeds include Akita, American Bulldog, American Pit Bull Terrier, Belgian Malinois, Bull Mastiff, Chow, Doberman Pinscher, German Shepard, Bergamasco Shepard, Causasian Shepard, Alaskan Malemuite, Great Dane, Husky, Pit Bull, Presa Canario, Rottweiler, Staffordshire Terrier, Wolf, or any mix of the listed breeds. *A $35 Convenience Fee will apply to payments made by credit card. Tenants have responsibilities to their building owners and other . The security deposit and all move-in funds must be paid seven (7) days prior to your move-in date. Once you apply for a home it can take up to 72 hours to receive a decision. Yes. Living with mold in the house and they won't even bother fixing it or giving a discount on the rent. For more information on maintenance items were each responsible for, please visit our Home Care and Maintenance page. All applicant's credit history enters a scoring model to determine a SafeRent Score[1] for each application. Simply leave your keys in the lockbox that is located on the side of your home. Im not able to complete the move-in tasks within the 12-day holding period, can I have more time? Please contact your Property Manager with all HOA needs and to request a copy of HOA rules and regulations to ensure you maintain compliance. How do I cancel or reschedule an appointment? In the event Lease is not signed within the 24-hour time FirstKey Homes may elect to cancel the application and place the home back on the market. Service animal documentation must be in the form of a note from a qualified healthcare provider stating that the animal alleviates the effects of an existing disability. Make payments online quickly and easily. Landlord shall not be liable for consequential, incidental or actual damages to Resident due to the delay in Possession or Cancellation. Please visit our Touring a Progress Residential Home page for more detailed information. Select Move-in Date and Lease Term and confirm rent amount. Trash service is typically managed by Conservice, our third-party utility management service. We try to make it as easy as possible to make payments. However, if you choose to cancel your application, if your application is approved and you choose to not proceed with a lease, or if your application was denied due to falsification on the application or the supporting documents, the Holding Fee is not refundable. It may be revised, modified, or updated at any time by FirstKey at the discretion of FirstKey. If you miss your payment, Esusu will not report you and you will no longer be enrolled in the rent reporting program. Some HOAs have their own resident and lease approval process, which will occur in addition to our review and approval process. Please click here to learn more about our Home-to-Home Transfer program. How does billing for utilities work and what is Conservice? What should I do? Are There Limits on Rental Application Fees in New York? Once an account is under eviction, depending on your state, partial payments will not be accepted and must be made with certified funds sent in with a tracking number. We noticed very high utilities bills each month, we repeatedly asked to see a break down of the utilities bills but was always declined. Once logged in, select the Edit Profile tab. Alicia Geerson always has the same excuse that they have a new system and has to start the process all over again. In addition to online payment options, text-to-pay, automatic withdrawals, check, money-order, cashiers check, and WIPs, we allow you to make partial payments. I just contacted Progress to set up partial payments, but I havent heard back yet. There youll be able to log into your Conservice account, view details about your trash service, and place requests. The ease and convenience of multiple ways to submit, Special offers from our partners to save you money, Industry-leading resident resources and programs. Please be sure to cancel your auto payments otherwise they will automatically be processed, possibly in addition to any partial payments that you have made. All persons occupying the property must be identified in the application; this includes all minors under the age of 18. Before you pay be credit card, please CLICK HERE for important information about credit card payments. and dont worry about having to remember to pay rent! Studies have shown credit score increases of 25 to 50 points in the first three months. No. - Non-US citizens and other lawful aliens may provide a valid foreign passport as acceptable identification. How long will it take for you to get back to me? *A $35 Convenience Fee will apply to payments made by credit card. No lease shall exist between an Applicant and FirstKey unless and until the parties enter a fully executed Lease Agreement conditioned on the Applicant paying all required fees, security deposits, and rent. If this is your first time renting a single-family home, we think youll find it to be a great experience. Youll need to set up an account the first time you call, so please call between 8am 8pm CT Monday through Friday, or 9am 6pm CT on weekend or holidays. You will have 24 hours from the time of our notification to visit the home and decide if you would like to rent the home. PRMS is Progress Residentials third-party property management service for investors with mid-to-large single-family rental home portfolios and Built For Rent communities. Our utilities were in thier name and use a third party to pay for them. What should I do? A late fee of $125 will be added for any payments received after the 3rdof the month. An Office of Foreign Assets Control (OFAC) search is completed for each Applicant. We verify identity through a simple and secure process. Call anytime to report an emergency or urgent concern. Move-in Orientations are available Monday through Friday between 9am and 12:30pm local time. What Is the Eviction Process in New York? Instead, give us a call at 833.PRG.RESS (833.774.7377). right to your inbox. The communication is kind of slow. Why does Esusu report rental payments to the Credit Bureaus? No, but landlords are recommended to provide prior notice to the tenant before entry. If you would like to move into the house over a weekend, you must select a move-in (lease start) date for a weekday prior to the weekend you would like to move in. Thousands of single-family homes which they have then turned into rental properties. Once you sign the lease agreement youll have the option to make a payment in the online portal, but the specific amounts will not be known until after weve documented and processed all the details of your lease in our system. If I am removed from the program, how do I opt back in? We also recommend reading our Home Care & Maintenance page since some policies may be different from what youre used to. Weve compiled a list many of those resources HERE. Emergencies include: To report an emergency maintenance issue, please call 833.PRG.RESS (833.774.7377). For everyones safety, we require that you wear a mask and maintain a safe distance at all times while our technician is in the home. Is a rental license required to be a landlord? Please contact us at 833.PRG.RESS (833.774.7377) to discuss this before you make any changes and only make alterations to the home once youve received written approval, otherwise you risk forfeiting your security deposit and charges at the time of move-out. We want you to protect yourself and belongings, thats why require a minimum of $100,000 of liability insurance coverage. **A $35 Convenience Fee will apply to payments made by credit card. We also recommend reading our "Moving In" webpage to learn more about what you need when moving into a Progress home. Can I break my lease without penalties or fees? Your lease must be signed by all lease holders, all your move-in funds must be paid, and your identity must be verified through our process. Every month when you pay FirstKey Homes, we'll report it to all three bureaus. If Landlord is unable to deliver Possession of the Property within ten (10) days after the Start Date, Resident may terminate this Lease by giving written notice to Landlord before the Property is made available for occupancy by Resident, and Landlord will refund the Security Deposit and any Rent paid. Progress Residential allows you to transfer from one of our homes to another at any point in your lease. The $250 Holding Fee is only refundable if your application is denied or if you decide not to move forward with a Coming Soon home within your 24-hour window. Yes. This arrangement is reflected on your credit report as you successfully pay back the borrowed money and satisfying your loan. This document details the Resident Selection Criteria for FirstKey Homes, LLC ("FirstKey"). Pay by Check, Money Order, or Cashier's Check Esusu views data security as a top priority and has instilled processes and safeguards accordingly. We always hold your safety and the safety of our team members above all else. If youre experiencing issues with a washer or dryer that youve leased through Appliance Warehouse, please contact Appliance Warehouse at 800.693.4343 or APPLIANCEWHSE.COM, or through the Appliance Warehouse mobile app. If you receive a bill from your HOA, please be sure to review it and make your payment as instructed by the HOA. You can extend the hold on your current home up to seven days before moving-in for a non-refundable fee of $250. No. Partial payments are not accepted after the 8thof the month. How much will my credit score change due to rent reporting? Learn more about this option here. These rules and restrictions are laid out in detail in the HOAs Covenants, Conditions, and Restrictions (CC&Rs), which youll receive when you move in. FirstKey pays all HOA dues but if you choose a home located in an HOA, you are responsible for ensuring compliance with all HOA rules and regulations. The Customer service team sucks and they block your phone numbers. Assistive Animals for persons with disabilities are not considered to be pets and are not subject to the pet restrictions bestowed in this section. You can find more information on severe weather here. We do not fix and flip the homes we purchase. Well be requesting feedback through an email survey at the time of move-in, move-out and after interactions you may have with our team members, so please share your thoughts with us and take the surveys. No, your on time payment will NOT benefit you unless you are participating in the rent reporting program with Esusu. Their service verifies and reports your income to Progress Residential, through a process you control, by securely aggregating deposit history from your bank account(s). Adjust sprinkler heads as necessary to ensure proper coverage and to minimize overspray. If youd like to chat with our renewals team, please contact us at 833.PRG.RESS. For example, you may be subject to monthly Pet Rent, monthly Pool Fees, and specific utilities depending on the home. No more than four (4) vehicles are permitted on the Premises. Is Progress evicting residents? Any outstanding debt or judgment owed to any prior landlord may result in a denial. Receiving feedback from you through surveys is the best way for us to identify problems and ways we can get better. For any appointment with a Progress Residential team member or service provider, please call us at 833.PRG.RESS (833.774.7377) to cancel or reschedule an appointment. We love residents of all ages, but applicants must be 18 years of age or older, unless deemed to be an adult under applicable law with respect to the execution of contracts. Applicant acknowledges that nonpublic consumer information, provided on the Rental Application and which is defined under the Gramm Leach Bliley Act ("GLBA") (15 U.S.C. Please upload a copy of your current Leave and Earnings Statement or active Title 10 military orders with your application. credit card, or debit card. All residents must be included on the policy. There may be government and third-party resources available to you that can provide financial assistance and additional support. Are there rekeying laws? What should I do in the event of a hurricane or severe weather? That email will provide you with the name and contact information of the Renewal Specialist whowill walk you through the renewal process and assist with any questions. Residents or occupants who are convicted of any of the foregoing after this Lease Application, may be subject to forfeiture of Lease Application Fees or eviction if conviction occurs after move-in. Please check your lease for these dates as your lease may be different. If you would like to add a pet to your lease, please click here and complete our Add/Remove a Pet form. Identity verification must be completed within 48 hours of receiving that email or your application may be delayed or cancelled. offers: Special pricing on qualifying rental insurance policies*, Discounts on lawn mowing with easy online ordering, Improve your credit by having rent payments reported, Discounts on home meal kit delivery service, Low monthly rates on washer and dryer leases. The Pre-Move Out Walkthrough is very important and we require that you be present for it. Rent is due by the 1st of every month unless otherwise noted in your Lease Agreement. Go to the portal keyboard_arrow_right Mobile App Ive already given notice, can I cancel the notice and renew my lease? To opt back in, reach out to Esusu at [emailprotected] to re-enroll. If Applicant appears on the OFAC list, the application will be denied. Subscribers can pay a one-time fee to report up to two years of previous rent payments at their current property. Quickly correcting the violation and paying the fine will help ensure the fine stays as low as possible. Applicants are subject to further verification at the request of a FirstKey representative. traffic or alcohol-related offenses), will not decline the Applicant. If you are removed from the program, you will not be eligible to opt back in for 6 months. After approval, you will be provided a move in cost sheet which will detail total monthly costs and expenses. There are no setup fees, and you can cancel or stop reporting any time. Additional monthly fees could include: Please review the property listing page thoroughly to help you estimate what your total rental costs will be before applying. Our team members will continue to work with an abundance of caution, wearing masks, avoiding handshakes, and maintaining a safe distance (over 6 ft) when working inside your home. If you are current on your payments but now find yourself unable to make your full rent payment due to COVID-19, please contact us at [emailprotected]. After paying the convenience fee, youll be able to view our homes. How do I release a roommate from my Lease? (Residents in North Carolina will be required to move all utilities to their name and will not be enrolled in the Conservice program.). Learn more about Progress Residential and how we make it easy to find, lease, and love renting a house. We use a company called SafeRent to analyze certain parts of a rental application. While we strongly encourage residents to participate in this free service, it is not required. Questions about living with FirstKey Homes? A guarantor is required for applicants who do not meet the credit requirements. Call our automated system at 800.528.0500 anytime, 24/7. No. Yes. Esusu works to help you build your credit score to a stronger number, it will not report negative payments or negative payment history. Once youve submitted the form, our team will be notified. Please keep in mind that, while Progress Residential does not have pet restrictions, some cities and Home Owners Associations (HOAs) do. Learn your rights under the Fair Credit Reporting Act. Your Security Deposit refund will be mailed within 30 days of your move-out date depending on the laws in your state. Were here for you part of our family of Is Progress Residential handling service requests? Currently you can pay the following ways: Bank Account Auto Pay must be paid seven (7) days prior to your move-in date. Can I make changes to my application after Ive submitted it? Keep track of your progress with monthly updates on your credit score. There may be government or other third-party resources available to you that can provide financial assistance and additional support. How long before I move in should I start my search? Please upload a copy of your current Leave and Earnings Statement or active Title 10 military orders with your application. Click here to search our homes and find your perfect rental home. Any applicants unable to provide a SSN/TIN will be considered as long as: Please be sure documents are visually clear and easily legible. Payment must clear before you can move into the home. What happens if my payment method does not go through due to insufficient funds? Our team members will continue to work with an abundance of caution, wearing masks, avoiding handshakes, and maintaining a safe distance (over 6 ft) when working inside your home. Even for now there is no available rental place, her patience and understanding in assisting me was absolutely commendable. A $35 Convenience Fee will apply to each payment made by credit card. residents to provide service, support, and Fees and services vary by home and those fees are usually listed on the property listing page for each home. You can contact them at 800.693.4343 or APPLIANCEWHSE.COM, or through the Appliance Warehouse mobile app. This application, even if accepted, shall under no circumstances be considered a lease agreement between Applicant and FirstKey, nor an offer to lease, and does not create a landlord/tenant relationship. Any changes to the application after submission, including changes to your move-in date or adding residents or pets, will require a $100 Application Change Fee. A maintenance emergency is one that is dangerous, threatens the habitability of the home, or could cause damage to the property. Each person over the age of eighteen (18) is required to submit a separate Lease Application and Application Fee. Generally, yes. Once you sign the lease agreement youll have the option to make a payment in the online portal, but the specific amounts will not be known until after weve documented and processed all the information and details of your move-in our system. A criminal background check will be completed for each applicant. FirstKey is pledged to the letter and spirit of all applicable state and federal fair housing laws, including, without limitation, the Fair Housing Act (Title VIII of the Civil Rights Act of 1968, as amended), for the achievement of equal housing opportunities for all rental applicants and Residents throughout each of the states in which we operate. To learn more about this service, please click here. Set up auto-pay for even more convenience and dont worry about having to remember to pay rent! The consumer credit report may include payment history, bankruptcies, number and type of accounts, collection activity, outstanding debt and credit inquiries. When you submit a service request, you will be asked to provide Permission to Enter so that we can perform the work in your absence. please CLICK HERE for important information about credit card payments, We've compiled a list of those resources HERE, Learn more about the Move-in Orientation here. Holding Fee refunds are delivered within 30 days of the application denial. Esusu is integrated with our Property Management System and each month our system tells Esusu who has paid on time and who has not. Do you offer any discounts or special pricing For active duty members of the Military? Any applicant that appears on an OFAC list is subject to automatic denial. As part of the identity verification process, all applicants must present valid government issued photo identification. We always welcome lease renewals. The entire process is completed online using e-signatures. If an Application is denied, FirstKey or FirstKeys agent shall notify the applicant within ten (10) days, or upon written request of the Applicant, with the basis for the denial. As cities ease restrictions and more and more businesses and services begin to reopen, Progress Residential is beginning to safely and cautiously expand our services. For Equifax credit reports, you will likely see Progress Residential alongside ESUSU on your rental tradeline. per person per month. For those utilities, monthly bills will be received from Conservice and paid through Progress Residential. WIPS Yes. For more information, please see the Resident Guide. Proof of coverage may be sent to [emailprotected]. Simply call us at 833.PRG.RESS and select the option to make a payment over the phone. How often will maintenance be completed on my home? You may also work with SafeRent, our application screening service provider, if you feel something is inaccurate. Esusu stores your data in encrypted format on servers maintained by Amazon Web Services. Notice, can I have auto payment set up ; do I release a roommate from my lease without or! Out Walkthrough is very important and we require that you be present for it Residential home uses septic! Bill from your HOA, please contact us at 833.PRG.RESS HOAs have their Resident. Up for renewal pay a one-time fee to report an emergency or urgent.. A stronger number, it will not decline the applicant Fees, and specific utilities depending on policy. Youll be able to log into your Conservice account, view details about your trash service is managed! 833.774.7377 ) rent amount moving-in for a non-refundable fee of $ 125 will be added for any payments received the... Homes, we will respond to you that can provide financial assistance and additional support will my score... 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