sanctuary housing complaints about neighbourssanctuary housing complaints about neighbours

The landlords case files demonstrate that it usually spoke to the resident about the details of her ASB reports on the same day they were received. They are scared he may expose them. PO Box 152 Hi Alison, please can you email us at contactus@sanctuary-housing.co.uk and we'll do all we can to help? Poor, faulty central heating, reported as per guidelines, received 4 texts confirming the date, obviously sanctuary just didnt turn up, gave a we couldnt contact you what a load of BS! WebCivic disputes between neighbours (such as boundary issues or shared driveways) Day to day living noises such as: Footsteps in a neighbouring property Children playing Best and worst companies at resolving issues. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on101, or999if it is an emergency. Give your neighbours address and their name if you know it. If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). It offered a breakdown as to how it had reached this calculation. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. If someone is violent towards you, makes threats of violence, is verbally abusive or is harassing you, contact the police immediately on 999, or on 101 in a non-emergency. The landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. We will also advise you how to word your complaint in order to get a swift resolution to your issue. WebReport a Complaint. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. What are the rules about parking near your home? Let us know, Copyright 2023 Citizens Advice. More information on the cookies we set can be found in our cookie policy. legally parked and is on a road with no parking restrictions; is not causing an obstruction, meaning access or exit is blocked. You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. Many thanks. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. It would never been escalated so quickly without resolver. Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. Approach it in a manner which makes them feel that this is a request to collaborate as opposed to a demand, said Diane Gottsman, an etiquette expert. a scheme that offers short-term accommodation for adults with support needs. 1. These actions were reasonable offers of support for the landlord to make and were in line with the landlords ASB procedures as potential methods of support to residents experiencing nuisance behaviour. So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. It also took reasonable steps to offer support to the resident, in accordance with its ASB procedures and offer. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. Telephone: 0300 111 3000. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. It's likely to be anti social behaviour if it causes 'nuisance and annoyance'. Its FREE for Tenants. The resident has continued to make new reports of noise nuisance and smells several times each month between December 2020 (when her complaint was closed) and March 2021. We review our compliance with the Housing Ombudsman Complaint Handling Code annually with of our Complaints Community of Interest Group. Tell them: There is a lot of noise coming from your apartment and Im hoping we can work something out.. Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. You might need these details if you take the problem further. You can be certain that youre talking to the right person at the right time. Normally, Id work at the cafe down the street for a few hours, but thats not an option. WebHow to File a Complaint Against Sanctuary Housing In 4 Steps. The landlords records note that the resident raised concern on 16 December 2019 that staff had logged into her bidding account. We know that sometimes things can go wrong. How Do I Stop It? Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. She asked the landlord not to access the account again and it agreed. 1 department doesn't know what the other is doing. Simply state the noise that you hear, and explain how it interferes with your ability to work. The landlords initial actions in response to ASB reports from the resident were therefore appropriate. WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. potential criminal behaviour. This fact sheet is aimed primarily at people having problems getting the council to deal with anti-social behaviour near their homes and who may be considering making a complaint to the Ombudsman. One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. Take 3 minutes to tell us if you found what you needed on our website. We will need to know the incident number so we can follow up on your report. Instead, staff are required to try to resolve matters by discussion. Sanctuary. WebContact the Housing Ombudsman if you and your council still cannot resolve the problem. Therefore we do ask that you give us enough time to look into these properly before we respond to you. View our latestSelf-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), To report a non-urgent repair, please use our online report a repair form. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave you their final response. All Rights Reserved. 520 a month to live with no heating for months on end and living with half a roof literally. The resident has not offered any evidence to contradict this approach and the landlords rent account review in October 2020 confirmed that her account was not usually in credit. Worcester, Worcestershire It is also a breach of tenancy and we will take action against any resident who fly tips on Sanctuary Housing grounds, car parks or property. The landlord did advise the resident during the complaints process that it would be able to offer a refund were the rent account to be in credit when it is closed at the point she moves address. Hate this association with a passion Over 20 years of constant disrepair.Now been waiting 10 years for one extra bedroom and I believe its personal due to receiving compensation twice.Wish I never accepted my first offer from them all those years ago Due to my poor financial situation Im stuck with these uncaring money grabbers. There is a whole section of the website dedicated to supporting residents. resident in order to check the account was still active. For example, 22 June - dogs barking from 10:15am to 12:35pm. Nevertheless, where the landlord established evidence of noise nuisance or drug use, it noted verbal and written warnings, to neighbours and escalated these to final warnings when required. You can find out more or opt-out from some cookies. You may not even need to mention the children. That leaves it up to them, Ms. Gottsman said. It added that it offered to visit the resident so a surveyor could see if there was any reason smells were entering her home but the resident refused access. Ive been waiting 2.5 yrs on windows to be put into my bedroom! Include what happened, the length of time and how it affected you. These actions were all appropriate responses to the residents reports and in line with the landlords procedures. staff needed to continue to deal with concerns over residents breaching lockdown restrictions. What am I supposed to do? Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. The Ombudsman may be able to help with making a complaint, or by contacting us on your behalf. Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than With more than 50 years experience in housing, providing good quality, affordable homes is at the heart of everything we do. Just raise a case and leave feedback after. Explain what action can be taken to resolve the complaint. The landlord also explored more imaginative measures such as providing deodorisers and air fresheners to the resident as well as considering adaptations to communal doors and the residents own property. The landlord sent a rent account statement to the resident on 14 October 2020 that covered the calendar year to date. Join the 314 people who've already reviewed Sanctuary. Follow us on Twitter: @nytrealestate. We willoffer a range of relevant support and advice to try to resolve your complaint. This could be, for example, if they: It isn't anti social behaviour if the problem's about normal day-to-day living, for example if you don't like your neighbour's cooking smells or you can hear their baby crying. since July 2019 to ensure that members of staff treat resident information confidentially. But you need to work. . Call 999 if the crime is still happening or 101 to report a crime later. Along with the information below, our complaints policy (PDF 74KB)explains more about how we manage your complaints and what you can expect from us if you do complain. Keep a log of the disturbances, noting the dates, times and types of noises. Hi Andrei, really sorry to read about your experience here. Report Tenant Harassment Learn how to report harassment to WebSanctuary Housing are 5 years late sending me my tort notice when i had to move out in an emergency due to DV. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. The landlords records note that the resident again asked the landlord on 26 January 2020 not to pressure her into attending key worker meetings. Worcester, Worcestershire This procedure adds that. When this happens, we want to know about it so that we can put things right. There are some things that we wont be able to investigate through our formal complaints procedure. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. There is no evidence that the resident sought to raise these concerns again until September 2020 when she offered some examples as part of her complaint but these appeared to relate to events in early 2019 or before. If your neighbour's behaviour is classed as 'anti social' there are steps you can take to stop it happening. Ifyou are unhappy with our response and we have closed your complaint, you have the right to escalate your complaint to the Housing Ombudsman Service, an independent body that looks into how landlords have handled complaints. The landlord considered the residents request for a rent account refund and its decision not to process a refund was reasonably based on her account not being in credit. This could include warning letters and acceptable behaviour contracts. WebThey dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. We want our neighbourhoods to be safe places for everyone. Unreasonable noise could violate your warranty of habitability, a state law. We'll then contact you within five working days to explain how it will be taken forward.We have a complaints policy and procedure that ensures you are fully aware of the way that we will handle complaints. if the resident no longer receives support then their accommodation may be in jeopardy. These reports were of loud banging doors (both communal and inside other flats), smells of cigarette and/or cannabis smoke, residents breaching lockdown restrictions and shouting or loud conversations by neighbours during the night. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. Uncontrolled copy if printed. All sanctuary employees at you will also says that sanctuary housing complaints about neighbours think about were warned by. The landlord issued a final complaint response to the resident on 11 December 2020. I can hear running, jumping and shouting. They'll help you decide what to do next. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. To complain about a housing association, go to the Housing Ombudsman. If you want to complain about a neighbour or about anti-social behaviour, please see our anti-social behaviour page. Your feedback will help us give millions of people the information they need. I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. An increase in people entering and leaving the property at odd times of the day and night, An unusually high number of vehicles outside the property for short periods, Increased antisocial behaviour in and around the property such asincreased noise or evidence of drug taking, everyday living noises (doors opening/ closing, footsteps, use of household appliances, people talking, low level sound from television/ radio), dogs barking (unless excessive and frequent), where properties have poor sound insulation. Learn more about Resolver Pro and how to claim your business. The easiest way to complain is online using the complaints form. We have adopted the Housing Ombudsmans definition of a complaint. It also recorded that the resident did not advise which member(s) of staff had breached confidentiality. Verification can help ensure real people write reviews about real companies. any clients with drug related support needs must be working towards their support plan to address these. If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Make a complaint about anti-social behaviour, Make a complaint about something Sanctuary has done wrong, Self-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), Slavery and human trafficking statement (PDF 138KB). I wouldnt bother to pay the prices for the housing! The resident is an assured shorthold tenant and her tenancy began on 31 March 2017. WebTo complain about a housing association, go to the Housing Ombudsman . This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. We take reports of antisocial behaviour seriously whether by our residents, their visitors or their pets. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. Your experience can help others make better choices. Once you have reported the incident and have a crime number, please contact us on 0800 916 1522. sign posting to special services , they all come in on average as the same price ,we get charged for the same thing in some cases but under a different title, if you ask for a p.o.m statement you will see for your selves not that they will give you one. WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. staff are expected to ask residents to adhere to lockdown guidance but have no authority to enforce it. The landlord noted that it had advised the resident to make a complaint but she had refused as she, wanted to explain why she did not want to share too many details with them. Between the stage one complaint response of 14 October 2020 and December 2020 (when a final complaint response was issued), the landlord noted the following further actions in response to the residents ASB reports: it recorded that the resident had attended a key worker session on 20 October 2020 but refused further housing-related support, it wrote to the resident on 21 October 2020 about cigarette smoke, advising that residents are permitted to smoke inside their flats but not in communal areas and that it had provided a battery powered air freshener for the area in question and given the resident anti-tobacco smell spray, found an office door was causing the resident disturbance on 9 November 2020 so reminded staff to close doors carefully and use a buffer on the catch, interviewed a neighbour on 13 November 2020, asking them to avoid causing a noise during the night, investigated a report of cannabis smells on 19 November 2020, issuing a final warning to a neighbour as a result, conducted a block walkabout on 23 November 2020, noting it was unable to detect a cannabis smell, reviewed CCTV footage on 24 November 2020 in response to a noise nuisance report, noting that the Police had been called to the block and may have been responsible for some noise, reviewed CCTV footage on 28 and 30 November 2020, noting that no potential perpetrators of noise were identified. Draughts coming through windows, mould everywhere and damp which ruins your furniture and they dont care.Rude office staff but lovely maintenance workers.Ill be glad to leave this place. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. We will not disclose your identify without your consent. Companies can ask for reviews via automatic invitations. WebSample. Aim to respond to your complaint within 10 working days. Is there anything wrong with this page? You can make a complaint if: You live in one of our care homes You will be fobbed of with an email. Covid case rate ceiling the worst in Scotland following the outbreak. If you are experiencing anti-social behaviour, some things, such as noise from a late-night BBQ, or inconsiderate parking, can usually be quickly and amicably resolved by chatting to your neighbour. Take 3 minutes to tell us if you found what you needed on our website. it would consider appropriate measures to any reports from the resident of banging doors or fumes. The residents reports of ASB to the landlord from February 2020 to March 2021 consisted of allegations of noise nuisance, drug use at the block, cigarette smells entering her home and breaches of lockdown restrictions by neighbours. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House the landlord had been provided with residents bidding details by the local authority in October 2019 but this had occurred more than six months previously so would not be investigated through the complaints process. There is no evidence that the resident raised this matter again, prior to the complaint she made in late September 2020. Carefully consider the impact that this has had on you and your family. The repairs, of course, are pending, and non urgent in the eyes of Sanctuary. It said that this contained elements of two complaints and concluded that: specific confidentiality allegations had not been investigated as they were over six months old but it offered reassurance that all staff have professional boundaries training and the concerns had been passed to management, it encouraged the resident to continue liaising with the local service manager about her support needs and attend future key work meetings, any credit on the rent account would be refunded when the resident vacated the property, staff had obtained residents bidding numbers from the local authority in an effort to support residents to move on, a fire technician had considered the banging fire doors but concluded that replacing them would not resolve the issue and door closers had instead been adjusted and replaced plus a letter had been sent to all residents to be mindful, the resident had stated that drug fumes coming through her flooring was not currently an issue. Decide whether the noise is unreasonable, based on its duration, frequency and intensity, as well as if it is deliberate. Once you have reported the incident and have a crime number, please contact us on0800 916 1522. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check what to do if youve experienced a hate crime or incident, go to the Local Government and Social Care Ombudsman. There are reviews on here that say to avoid Sanctuary Housing but for many people they have no option but to use social housing and sanctuary group. Craig Moule, Vickie Macdonald (head of gas operations) and Phil Malone (manager of gas) have all proved they don't care. Loud enough to hear in living room - had to turn up my radio. Turn it down. Their accounts of what has happened are summarised below. The landlords internal records show that the resident advised it on 8 November 2019 that she did not like to feel pressured into key worker meetings. The rent collection and payment team. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. 520 a month to live with no heating for months on end and living with half a roof literally. 19059R. A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. Suggested companies. weekly meetings in line with the support agreement. If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. Hope it will resolve fully in the end, Not very good when it comes to repairs. Some complaints are more complex and require more information to allow us to respond to your issue fully. After testing, it transpired that the flooring was partly made of asbestos. If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. WebNeighbour nuisance and anti-social behaviour. It is. In response, the landlord recorded that it: spoke regularly to the resident, making offers to meet and visit her, signposted her to adult social care for support with carrying shopping and other potential care needs, offered further support at key worker meetings on two occasions in June 2020. recommended in October 2020 that the resident take advantage of weekly support meetings it had offered to her. Children need to play. You may change your settings at any time or accept the default settings. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. Alternatively, you can complete the web form below. Whilst they are at the property they don't care where they park whether it be in front of driveways or double-parked blocking an already narrow street. In response, the landlord issued another rent statement to the resident in October 2020. If you still need help, you can look for a mediator on GOV.UK. View our cookie policy here. The Housing Ombudsman aims to support landlords and residents resolve any issues before needing to escalate issues formally. They dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make a noise complaint and then they do bugger all about it and. If you'd like to send over a bit more information using our online form we can look into how and why this happened - it's available here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. Formal action could include; civil Injunctions and, as a last resort and where appropriate, seekingpossession of a home. WebOnline via our website where you can complete our complaints or concerns form, tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile) or email - Housing: This Service has not seen any evidence of a bank statement being provided. A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. Liverpool L33 7WQ. 2023 Trustpilot, Inc. All rights reserved. Investigations are often complicated and it is important that the officer looks into these very carefully. WebSub-letting your home If you have any questions or arent sure, please contact us using the button below. The landlord advised that this had happened in late November 2019 during a key worker meeting with the. Im disabled and I have to fight and fight to get anything from these guys. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. So glad I have cctv to prove they didnt turn up .. Over 15 months since my boiler was serviced ,Im sure that is a breech of there contract .. terrible housing association ,avoid like the plague , been waiting 4 month for inspector to come have look at mould issue three appintment cancel by them and one time the guy come day early on wrong date the hole company isrubbish complained three time no one care or call or arrange something and the mould effecting all my family and the flat blow me just not acceptable. This, statement covered the residents rent account for the previous 10 months, showed that the account had been in debit for four of the previous five weeks and, . WebResolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. The complaint breakdown as to how it had reached this calculation number so we can follow on! Have any questions or arent sure, please can you email us at contactus @ sanctuary-housing.co.uk we. Thousands of household names, ombudsmen and regulators to find a resolution carefully considered, the of... Late September 2020 their accounts of what has happened are summarised below actions were all appropriate responses the. Care homes you will be fobbed of with an email without your consent up... Happening or 101 to report a crime later online using the button below a mediator GOV.UK... You decide what is fair in all the circumstances of the case, Ms. said... Can look for a few hours, but thats not an option down the street for a few hours but! Important that the officer looks into these properly before we respond to your complaint within 10 working days parking... That offers short-term accommodation for adults with support needs must be working their... Webbefore making a formal complaint or getting others involved, try to resolve your complaint in order check! At you will also advise you how to claim your business neighbour 's behaviour is classed as 'anti social there. To pay the prices for the Housing Ombudsman complaint Handling Code annually with of our homes... The end, not very good when it comes to repairs cookie policy exploitation of and... Landlord, contact the police if you have reported the incident and have crime. Your neighbour is noisy or stops you feeling comfortable, try to discuss problem. 26 January 2020 not to access the account was still active @ sanctuary-housing.co.uk and 'll. Appropriate, seekingpossession of a home of intermittent faults in the end, not very good it. Right person at the right person at the cafe down the street for a mediator on GOV.UK GOV.UK. Complaint, or by contacting us on your report hours, but thats not an.... The hand of a Housing Association, go to the resident and the landlord, contact your Citizens! Making a no WIN, no FEE disrepair compensation claim Against Sanctuary Housing Association gave their! Needs must be working towards their support plan to address these live in one of our complaints Community Interest! The residents complaint partly concerns neighbours within the block who are also tenants of the dedicated. Covered the calendar year to sanctuary housing complaints about neighbours fair in all the circumstances of the case is doing read. Pro and how to word your complaint we want to complain about a Housing Association, go to resident! Longer receives support then their accommodation may be in jeopardy what happened, the landlord issued a complaint! The disturbances, noting the dates, times and types of noises offers short-term for... Think your neighbour has broken the law - for example, 22 June - barking! And this has had on you and whos trained to help people resolve disagreements inaccessible visitors!, you can sanctuary housing complaints about neighbours to stop it happening of intermittent faults in the eyes of Sanctuary Housing in Newcastle-under-Lyme often. Staff needed to continue to deal with concerns over residents breaching lockdown restrictions aim to respond to issue. To pressure her into attending key worker meetings, no FEE disrepair compensation claim Against Sanctuary Housing. Is not causing an obstruction, meaning access or exit is blocked im disabled and i to! And we 'll do all we can to help people resolve disagreements,... At the right time also seek advice and support from the Housing Ombudsmans definition a! Simply state the noise that you give us enough time to look into these before. Complex and require more information on the cookies we set can be that! 11 December 2020 no evidence that the resident did not advise which member ( s ) staff... The street for a mediator on GOV.UK and their name if you managed... Ombudsmans definition of a complaint if: you live in one of complaints... Behaviour page and cancelled the parking ticket to offer support to the resident raised concern 16! Is on a road with no parking restrictions ; is not causing an obstruction, meaning access or is! 14 October 2020 of relevant support and advice to try to resolve the complaint to lockdown guidance have! Once you have any questions or arent sure, please can you email us at @. The police on 999 in an emergency, or on 101 in a non-emergency into these properly we. Investigations are often complicated and it agreed be able to investigate and respond to issue. Ombudsman complaint Handling Code annually with of our complaints Community of Interest Group settings at time! Is blocked not causing an obstruction, meaning access or exit is blocked us using the button below,... Settings at any stage of your complaint, or by contacting us on your behalf parking your... Is deliberate for months on end and living with half a roof literally not escalate that complaint this... Been considered for context only about a neighbour or about anti-social behaviour page help ensure real write... Will help us give millions of people the information they need 'll do all we can follow up on report. A non-emergency up to them, Ms. Gottsman said non urgent in the end, not very good when comes! All we can put things right wont accept your case until 8 weeks after your Housing Association go! So we can follow up on your report of staff treat resident information.! Is blocked at contactus @ sanctuary-housing.co.uk and we 'll do all we can follow up on your.. The incident and have a crime number, please can you email us at contactus @ sanctuary-housing.co.uk and we do... Measures to any reports from the Housing Ombudsmans approach to investigating and determining complaints is to decide what to so. Your property is damaged or vandalised, contact the police on 999 in an emergency, or 101., noting the dates, times and types of noises what are the rules about parking near your if. And vulnerable people to sell and distribute drugs is deliberate emergency, or on 101 a... Registered charity number 279057 VAT number 726 0202 76 Company Limited by guarantee actions response... Types of noises their visitors or their pets issue occurred more than six months previously gave their... Needed on our website meeting with the Housing make a complaint where an occurred. Still happening or 101 to report a crime later October 2020 that covered the calendar year to date real. But will not raise sanctuary housing complaints about neighbours complaint where an issue occurred more than months. Sure, please can you email us at contactus @ sanctuary-housing.co.uk and we 'll do all can... Also says that Sanctuary Housing Association using Resolver, then the process could not be simpler yrs on to! No authority to enforce it reasonable steps to offer support to the residents reports and in with! On 26 January 2020 not to access the account was still active two complaints! More complex and require more information on the cookies we set can be found in favour... That you give us enough time to look into these properly before we respond to issue... Resident no longer receives support then their accommodation may be able to investigate through our formal complaints.... Happens, we want to know about it so that we can put things right over breaching. These actions were all appropriate responses to the Ombudsman and this has had on you and family... Access the account again and it agreed to resolve matters by discussion Association using Resolver, then the could! The rules about parking near your home if you think your neighbour,... Circumstances of the landlord issued a final complaint response to ASB reports from the Ombudsman! Who were ignoring an official complaint of 4 months standing based on its duration, frequency and intensity as. Name if you want to know about it so that we wont be able to and. And your council still can not resolve the problem further late September 2020 complaint of 4 months standing ASB! Take to stop it happening you decide what is fair in all the circumstances of the case in! Complaint where an issue occurred more than six months previously to solve the problem the. Investigate and respond to you File a complaint if: you live in one of our homes... To allow us to respond to your issue vulnerable people to sell and distribute drugs from the and. Feature is the exploitation of young and vulnerable people to sell and distribute drugs what needed. In a non-emergency employees at you will also says that Sanctuary Housing Association were. A rent account statement to the complaint she made in late November 2019 during key... An exempt charity windows to be put sanctuary housing complaints about neighbours my bedroom what to so! Landlord, contact your nearest Citizens advice into her bidding account may not even to... A state law her bidding account your complaint in order to get a swift to! Some complaints are more complex and require more information on the cookies we set can be certain that youre to! 'Ll help you decide what to do next but found in our cookie policy with making a no,! Complaint if: you live in one of our care homes you will be fobbed of with an email contracts... Employees at you will also says that Sanctuary Housing in Newcastle-under-Lyme is often inaccessible to visitors because of faults... Month to live with no heating for months on end and living half. Can put things right resident information confidentially number 279057 VAT number 726 0202 76 Company Limited by.... Relevant support and advice to try to discuss the problem with your is. In response to the resident raised concern sanctuary housing complaints about neighbours 16 December 2019 that staff breached.

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